Adobe Cloud (PS keeps asking me to logout of the same computer I'm on)

Community Beginner ,
Dec 03, 2021 Dec 03, 2021

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Hi 

I'm using Adobe Cloud. Several times now Adobe keeps asking me to sign out of different computers, but it's asking me to sign out of the computer I'm on. There's only one user account on this computer, so I'm not sure what's going on. 

Adobe Sign In Issue.png

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Adobe Community Professional ,
Dec 04, 2021 Dec 04, 2021

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many hardware changes will cause the same computer to be recognized as a different computer.  regardless, just sign out from the two with green check marks so you can sign in to your current computer.

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New Here ,
Dec 13, 2021 Dec 13, 2021

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Well that is a work around but the issue needs to be fixed by Adobe.  I have the same problems and have done 0 hardware changes to the computer.

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Adobe Community Professional ,
Dec 13, 2021 Dec 13, 2021

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Go to your online account below and deactivate all unused devices.

https://account.adobe.com/plans

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Dec 14, 2021 Dec 14, 2021

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it's not a work-around.  it should fix your problem.

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Community Beginner ,
Dec 14, 2021 Dec 14, 2021

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The problem has stopped for me. 

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Adobe Community Professional ,
Dec 15, 2021 Dec 15, 2021

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good to hear!

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