Adobe Cloud Storage full even though I don't have any file stored

[An33943081jkmi]

Hello,

It says I reached the 20gb stroage limit even though I don't have anything stored in my Adobe Cloud. I checked directly throught the web version and all folders are empty, even the deleted files folder. Both my Photoshop and Lightroom apps are also empty. What can I do?

[kglad]

use a browser. there are several tabs and link to check:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

[An33943081jkmi]

I have checked all these folders and they are all empty. 

[kglad]

then reset the cc app and see if that corrects.

[An33943081jkmi]

I also did, following instructions on other topics on this forum. It also does nothing. 

[kglad]

you'll need an adobe employee to tell you the next step.

[An33943081jkmi]

I tried everything to get in touch with them via the chat but they're unable to answer. All this shows how bad and unnecessarily complicated adobe has become. We're paying an overpriced subscription for a very poor customer service and assistance  

[kglad]

i'm sorry. i've been asked to defer to adobe employees.