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I need help!
Since today InDesign and Creative Cloud refuse to connect to the server, Illustrator works fine though. It doesn't matter what Wifi connection I use, they both won't work.
I cannot deinstall them, as they need a connection to the servers and of course that ain't working.
Also, they both cannot reach/connect any licensing? I don't understand why they both won't work but Illustrator is fine.
I know those screenshots are in German, but the first one says: Your subscribtion cannot be confirmed. (I can log into the website, Illustrator still works, I don't know why... and no, the tips from Adobe's helpdesk don't work. None of them.)
Second screenshot reads: Adobe-Server cannot be reached.
Yet, Internet works. I am currently accessing this website through the exact same wifi-connection I would use for the programs.
If anyone knows any solutions, I would be forever grateful. I use these two programs daily for my side business. Also, I am, obviously, a computer noob, so don't be too harsh!
Thank you!
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TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-on Windows be sure to do the EASYFIX.MSI in step 2
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Doesn't work unfortunately 😞
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Update your Creative Cloud desktop app.
1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.
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Cannot do that as I cannot open the Creative Suite App. It doesn't connect to the servers.
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How to Resolve Connection Errors - See solutions 1 & 2.
https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
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Did that, still nothing.
I am currently updating to Windows 10 as I have no other solution to this. If this doesn't work then I officially lose business and money...I am at a total loss.
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CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html
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They can't help either. Also, windows 10 didn't work as well....I am at a total loss.
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So far you've given us practically NOTHING to go on.
If tech support can't help you, I don't know what more we can suggest other than moving to a modern computer.