Adobe Creative Cloud and InDesign can't reach server, internet works, Illustrator works fine as well

New Here ,
Oct 14, 2021 Oct 14, 2021

Copy link to clipboard

Copied

I need help!

Since today InDesign and Creative Cloud refuse to connect to the server, Illustrator works fine though. It doesn't matter what Wifi connection I use, they both won't work.

I cannot deinstall them, as they need a connection to the servers and of course that ain't working.

Also, they both cannot reach/connect any licensing? I don't understand why they both won't work but Illustrator is fine.

 

I know those screenshots are in German, but the first one says: Your subscribtion cannot be confirmed. (I can log into the website, Illustrator still works, I don't know why... and no, the tips from Adobe's helpdesk don't work. None of them.)

Second screenshot reads: Adobe-Server cannot be reached.

Yet, Internet works. I am currently accessing this website through the exact same wifi-connection I would use for the programs.

 

If anyone knows any solutions, I would be forever grateful. I use these two programs daily for my side business. Also, I am, obviously, a computer noob, so don't be too harsh!

Thank you!

fgdsg.JPGewf.JPG

TOPICS
Creative Cloud

Views

132

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 14, 2021 Oct 14, 2021

Copy link to clipboard

Copied

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-on Windows be sure to do the EASYFIX.MSI in step 2

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 14, 2021 Oct 14, 2021

Copy link to clipboard

Copied

Doesn't work unfortunately 😞

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 14, 2021 Oct 14, 2021

Copy link to clipboard

Copied

Update your Creative Cloud desktop app.

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 14, 2021 Oct 14, 2021

Copy link to clipboard

Copied

Cannot do that as I cannot open the Creative Suite App. It doesn't connect to the servers.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 14, 2021 Oct 14, 2021

Copy link to clipboard

Copied

How to Resolve Connection Errors -  See solutions 1 & 2.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 14, 2021 Oct 14, 2021

Copy link to clipboard

Copied

Did that, still nothing.

I am currently updating to Windows 10 as I have no other solution to this. If this doesn't work then I officially lose business and money...I am at a total loss.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 14, 2021 Oct 14, 2021

Copy link to clipboard

Copied

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 14, 2021 Oct 14, 2021

Copy link to clipboard

Copied

They can't help either. Also, windows 10 didn't work as well....I am at a total loss.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 14, 2021 Oct 14, 2021

Copy link to clipboard

Copied

LATEST

So far you've given us practically NOTHING to go on. 

If tech support can't help you, I don't know what more we can suggest other than moving to a modern computer.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines