Adobe Creative Cloud and InDesign can't reach server, internet works, Illustrator works fine as well

[defaultjeschpodiilj]

I need help!

Since today InDesign and Creative Cloud refuse to connect to the server, Illustrator works fine though. It doesn't matter what Wifi connection I use, they both won't work.

I cannot deinstall them, as they need a connection to the servers and of course that ain't working.

Also, they both cannot reach/connect any licensing? I don't understand why they both won't work but Illustrator is fine.

I know those screenshots are in German, but the first one says: Your subscribtion cannot be confirmed. (I can log into the website, Illustrator still works, I don't know why... and no, the tips from Adobe's helpdesk don't work. None of them.)

Second screenshot reads: Adobe-Server cannot be reached.

Yet, Internet works. I am currently accessing this website through the exact same wifi-connection I would use for the programs.

If anyone knows any solutions, I would be forever grateful. I use these two programs daily for my side business. Also, I am, obviously, a computer noob, so don't be too harsh!

Thank you!

[John T Smith]

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-on Windows be sure to do the EASYFIX.MSI in step 2

[defaultjeschpodiilj]

Doesn't work unfortunately 😞

[Nancy OShea]

Update your Creative Cloud desktop app.

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

[defaultjeschpodiilj]

Cannot do that as I cannot open the Creative Suite App. It doesn't connect to the servers.

[Nancy OShea]

How to Resolve Connection Errors -  See solutions 1 & 2.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

[defaultjeschpodiilj]

Did that, still nothing.

I am currently updating to Windows 10 as I have no other solution to this. If this doesn't work then I officially lose business and money...I am at a total loss.

[Nancy OShea]

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

[defaultjeschpodiilj]

They can't help either. Also, windows 10 didn't work as well....I am at a total loss.

[Nancy OShea]

So far you've given us practically NOTHING to go on. 

If tech support can't help you, I don't know what more we can suggest other than moving to a modern computer.