something on your computer is causing the problem removing/changing your stored credentials (eg, av, antimalware, cleaner), or you have a permissions issue storing your sign in credentials. to check/confirm look for file changes in your oobe folder (esp, the opm.db file) where your credentials should be stored and not changed unless you explicitly change your adobe id and/or password.
A) Mac OS: /Users//Library/Application Support/Adobe/OOBE
NOTE: \Users\\Library\ is hidden by default. To unhide see below*
B) Windows: C:\Users\\AppData\Local\Adobe\OOBE
NOTE: AppData (and its subfolders) is hidden with Windows default settings. To unhide see below*
*see bottom of https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html for info on unhidding folders
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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.
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