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micka89234430
micka89234430
Participant
October 30, 2019
Question

Adobe Creative Cloud App setup exe Failed to install app

  • October 30, 2019
  • 1 reply
  • 304 views

Sequence of events

After running some clean up tools Adobe Creative Cloud closed and looked to me to have been deleted.

I then Downloaded and Ran Creative Cloud app setup exe, installation progress 5% and progressed no further.

Ended setup.exe in task manager and downloaded exe file again.

Ran the exe file and again the installation stuck at 5% progress

Repeated the above several times, results were the same.

Gave up.

Started Lightroom Classic, program appeared to be running ok. Imported some raw files from an SD card.

Throughout the time Lightroom was running an "AdobeIPCBroker.exe - Application Error" kept popping on to the screen "Application unable to start correctly (0xc000007b) click ok to close the application.

I have not been able to resolve this problem and would greatly appreciate some assistance.

Mick

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 30, 2019

Sorry to hear you are facing so many problems, Micka89234430.  What is the name and type of clean up tools that you used on your Windows computer?  What version of Windows are you running?

micka89234430
micka89234430Author
Participant
October 30, 2019

Hello Jeff, the name of the program is System Mechanic and I'm running windows 10. I have to confess I have now resolved the issue by using adobe community support to lok at more options  and thanks to some prevoius questions and answers in a similar vein I tried using adobe's uninstall app for creative cloud. I selected the uninstall option and I could'nt see anything happening so I instinctively ran adobe uninstall again and selected the repair option. I now have a fully functional creative clloud app.

I realise the problem was caused by my actions in my use of System Mechanic and nothing to do with Adobe.

Thank you very much Jeff for your quick response.

Mick

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 30, 2019

Excellent, Mick, I am happy to hear that the error is now resolved.  Thank you very much for the update; it will likely benefit other individuals who may face similar errors.

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