• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Adobe Creative Cloud App won't work...

Explorer ,
Apr 22, 2017 Apr 22, 2017

Copy link to clipboard

Copied

I have all the Creative Cloud Applications stuck at older versions because every time I try to update them the Creative Cloud app present's with this...

1.jpg

When I click "Repair" it goes all the way past 99% to a full "Repair"...

2.jpg

And then the cycle restarts. I try update my CC Apps. It reports the first problem, I click "Repair", etc etc etc...

When I try Uninstall Adobe Creative Cloud I get this...

Screen Shot 2017-04-22 at 19.06.54.jpg

That's going to take Hours. Is there any way of deleting the Preference files of the Adobe Create Cloud App that seems to be the bad manager for all the good employee apps here?

I want the updated apps and the horrible manager is preventing me from doing that.

TOPICS
Creative Cloud

Views

533

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Apr 24, 2017 Apr 24, 2017

Hi Kevin,

Since you are getting this error, please see the help document below:

Error: "Adobe Creative Cloud is needed to resolve this problem"

Feel free to update the thread if the issue still persists.

Moving to Creative Cloud Download & Install​

Votes

Translate

Translate
Community Beginner ,
Apr 22, 2017 Apr 22, 2017

Copy link to clipboard

Copied

Go to

Local Disk(C:) programfile(x86) > adobe > adobe creative cloud > utils > Creative cloud uninstaller

I think the problem is solved

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 22, 2017 Apr 22, 2017

Copy link to clipboard

Copied

Sorry, I should have specified that I'm on an Apple Mac.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 22, 2017 Apr 22, 2017

Copy link to clipboard

Copied

Ah, sorry i dont use ios     

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 22, 2017 Apr 22, 2017

Copy link to clipboard

Copied

No problem, thanks for your response Laith. I should have been more specific.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 24, 2017 Apr 24, 2017

Copy link to clipboard

Copied

LATEST

Hi Kevin,

Since you are getting this error, please see the help document below:

Error: "Adobe Creative Cloud is needed to resolve this problem"

Feel free to update the thread if the issue still persists.

Moving to Creative Cloud Download & Install​

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 22, 2017 Apr 22, 2017

Copy link to clipboard

Copied

No problem man, thanks you too

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines