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Adobe Creative Cloud Apps endless starting loop

Forum|Forum|7 years ago
November 25, 2018
1 reply
4917 views

Hello.

I can't start my CC apps anymore.

It worked till I've changed the CC path.

I tried the following steps:

1.

Deleted Users Appdata Local complete adobe path.

Result: did not help

2.

Tried the adobe removal tool. Deinstalled all adobe applications incl. CC desktop client.

Result: did not help

3.

Deleted all registry entries from adobe

Result: did not help

4.

Deleted all browser settings, caches, cookies, a.s.o.

Result: did not help

5.

Changed standard browser

Result: did not help

6.
Deinstalled Kaspersky

Result: did not help

I have an endless startup loop - shown here:

The white adobe window opens, spins a bit (about 1 sec.), closes ... adobe window opens - repeat.

I become crazy.

Would be glad about any tips and / or help.

Thank you.

Angelina

Creative Cloud

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

This really sucks - after 2 months still no solution from Adobe.

Still paying for nothing, cause I can't use what I am paying for.

Robp7457501 and Julieta there have been reports that this dialog can appear if you have reached your activation limit. Instead of being given the option to manage the activations, the dialog is being blocked similarly to the screenshots posted by Robp7457501 throughout this discussion.

Robp7457501 and Julieta I am showing that you both are currently at your activation limit. Please use the process listed in Creative Cloud "Activation limit reached" or "Sign-in failed" error to de-activate that computers from the account management page on http://www.adobe.com/. This should then allow you to sign in successfully.

Please update this public forum discussion with your results.

kglad

Community Expert

what do you mean by "i've changed the cc path"? what exactly did you change?

and what (is in an endless loop that) is showing in your screenshot?

R

robp7457501Author

Participating Frequently

I had changed settings (path) in adobe cloud desktop client shown here (Installationspfad):

I have seen, that using this option makes it impossible to install Adobe Acrobat. So I removed desktop client again and all applications and started installing again with standard path. Now it works well to install Adobe Acrobat.

Second:

When you open the Creative Cloud desktop client and start an application (any other than Acrobat Reader) the application itself opens and an additional window like shown in my previous screenshots.

this is the start window:

and after a few secods the result is:

The white window overlays the app (here AI).

And then the endless window reload loop starts:

If I try to close the white window the app (AI) itself closes, too.

So it's completly impossible to use the service I am paying for and I have to stop working and loose money. It's very frustrating, because all steps listed by Adobe which costs hours of time (deinstall, reinstall, tools, directory deletion, registry deletion ...) did not work. Adobe Cloud products are not able to start :-(

In case of no answer on this thread in the Adobe forum I think there is nobody who is able to help.

Maybe you have an idea ...

Trying adobe customer support now ... I will post what happens ... open for any tips ...

Thanks.

R

robp7457501Author

Participating Frequently

I tried the customer support.

They told me additional to delete the following pathes:

robp7457501 schrieb
I had changed settings (path) in adobe cloud desktop client shown here (Installationspfad):
I have seen, that using this option makes it impossible to install Adobe Acrobat. So I removed desktop client again and all applications and started installing again with standard path. Now it works well to install Adobe Acrobat.
Second:
When you open the Creative Cloud desktop client and start an application (any other than Acrobat Reader) the application itself opens and an additional window like shown in my previous screenshots.
this is the start window:
and after a few secods the result is:
The white window overlays the app (here AI).
And then the endless window reload loop starts:
If I try to close the white window the app (AI) itself closes, too.
So it's completly impossible to use the service I am paying for and I have to stop working and loose money. It's very frustrating, because all steps listed by Adobe which costs hours of time (deinstall, reinstall, tools, directory deletion, registry deletion ...) did not work. Adobe Cloud products are not able to start :-(
In case of no answer on this thread in the Adobe forum I think there is nobody who is able to help.
Maybe you have an idea ...
Trying adobe customer support now ... I will post what happens ... open for any tips ...
Thanks.

I tried the Adobe Online Support and they told me to do the following:

Delting the following folders:

c:\Benutzer\Username\AppData\Local\Adobe\OOBE -> deleted

c:\Benuitzer\Username\AppData\Local\Adobe\AAMUpdater - deleted

and the following contect files:

c:\ProgrammData\Adobe\SLStore -> all files deleted

c:\Program Files (x86)\CommonFiles\Adobe\SLCache -> all files deleted

After that I should delete the waste bin.

I did all these steps.

Then I deinstalled all Adobe products incl. desktop client, deleted pathes and files again.

-> Did not help. The same spinning wheel window like before :-(

They think the user access details are stored somewhere ...

Btw: Maybe it's a special case, but when I click on deinstall I think it violates the data protection privacy law in Europe when not everything is removed from my computer and something is still stored without my permission and knowledge ... so this should not happen by Adobe ...

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