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Novalith
Participant
August 8, 2018
Answered

Adobe Creative Cloud can't connect to Adobe servers

  • August 8, 2018
  • 1 reply
  • 2013 views

I installed Photoshop CC on my computer, without issues.

Then I proceed to try to install Illustrator and Dreamweaver, and when I try to do so, the dreadful Adobe Creative Cloud program shows me a message that it can't connect to Adobe servers.

Hosts file is clean, ran the AdobeLimitedAccessRepairTool program, firewall is deactivated, I can access Adobe sites without issues on my browsers.

This topic has been closed for replies.
Correct answer kglad

Yes I see them both.

But sadly, it seems some of the domains are blocked by the IT people in my company, I'll have to talk to them to sort this out.

Figures, they give us access to these tools only to block them from working...


these ports should be open:

adobe.com port: 80

ccmdls.adobe.com port: 443

ims-na1.adobelogin.com port: 443

adobeid-na1.services.adobe.com port: 443

imsprod06.adobelogin.com port: 443

use.typekit.net port: 443

p.typekit.net port: 443

sstats.adobe.com port: 443

oobe.adobe.com port: 443

prod-rel-ffc-ccm.oobesaas.adobe.com port: 443

prod-rel-ffc.oobesaas.adobe.com port: 443

lm.licenses.adobe.com port: 443

ccmdl.adobe.com port: 80

swupmf.adobe.com port: 443

swupdl.adobe.com port: 80

interaction.adobe.com port: 443

1 reply

kglad
Community Expert
Community Expert
August 8, 2018

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

Novalith
NovalithAuthor
Participant
August 8, 2018

Yes. I followed all those steps, to no avail.

kglad
Community Expert
Community Expert
August 8, 2018

so you see both logos?