Adobe Creative Cloud CC Update is not being installed - error code 50

[sirpator]

Hi,

I'm trying to update my Adobe Creative cloud client to the current version

At exactly 50% the installation stops and the message "Creative cloud could not be updated, error code 50" appears.

What can I do?

[Govardhan.V]

Please specify the operating system of your computer.

[Govardhan.V]

You can try with the below basic step:

Windows 7 :

Open Task manager, click on Processes tab, click on Show processes from all users, click on description field to arrange all the Processes in Alphabetical order.Close all the Adobe related process like AAMupdater, AAMupdater notifier, Adobe Crash demon process from Task manager.Please also look for process named Creative Cloud,CoreSync, if present please end the process.

Windows 8:

Open Task manager, click on "More Details"  then end all Adobe related tasks like Creative Cloud,CoreSync,Armsvc...etc

Mac :

Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.

Then launch Creative Cloud desktop app and try to update again.

[KCChai]

I'm getting the same thing. Why is this happening? Update server down or something?

[Govardhan.V]

Error code 50  is an update installation failure.

May I know whether you are using Windows computer or Mac?

[KCChai]

I have the solution already. Uninstall Creative Cloud. Then download the installer from adobe. Switch compatibility mode to windows 7 then run as administrator. Good Luck.

[Govardhan.V · Accepted solution]

The above solution should work ,

However , if still face issue ,

Try below steps  (Windows)

1) Uninstall Adobe Creative Cloud  from Control panel.

2)Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

3)

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder.

4)

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

5)Run the Adobe Cleaner tool , if present remove Creative Cloud Desktop or Adobe Application manager.

https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jc...

6)

Click on the below link and download Creative Cloud setup and then right click on it and select " Run as Administrator" .

https://creative.adobe.com/products/creative-cloud

[Toby Leeson]

I am having this same issue, but have no Adobe products other than Reader currently loaded on my machine; nor have any ever been loaded on it.

What is the Task manager, I don't see that on my computer?

How do I fix this?

Running Windows 7, SP1

[Govardhan.V]

Press Ctrl , Shift and Esc buttons all together at a time , it will open Task Manager .

Restart the computer once and try again .

If you are unable to delete any folders even after ending Adobe processes, simply rename them,

Example :

Adobe Creative Cloud to Adobe Creative Cloud-old

OOBE- OOBE-old....etc