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GaHyeon67
Participant
April 24, 2016
Answered

adobe creative cloud cleaner tool_ error

  • April 24, 2016
  • 3 replies
  • 7615 views

List of products installed on this machine

1   Adobe Creative Cloud Desktop

2   Clean All.

Please enter the option number of the product you wish to remove; enter (q) to quit ... >> 2

Are you sure you want to clean all the listed products and associated files?

Type (y) to confirm and remove or (n) to quit ... >> y

Please wait for Adobe Creative Cloud Cleaner Tool to finish........

Some files could not be cleaned up. Please try closing your internet/web browser, and rerun the Cleaner Tool to complete your clean-up.

LOG FILE SAVED TO: C:\Users\user\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log

Adobe Creative Cloud Cleaner Tool completed with ERRORS!

Check the end of the log file for list of errors

What i have to do?

I want to delete adobe creative cloud...

This topic has been closed for replies.
Correct answer Govardhan.V

Is the Adobe Creative Cloud option listed under Control panel > Programs and Features ????

If yes,  you may also try CC Uninstaller.

Uninstall the Adobe Creative Cloud desktop application

After the Adobe Creative Cloud option has disappeared from Programs and Features list, navigate to C:> Program Files(x86) > Adobe.

Inside Adobe folder , if present rename Adobe Creative Cloud folder to Adobe Creative Cloud-old.

3 replies

Sheena Kaul
Community Manager
Sheena KaulCommunity Manager
Community Manager
April 25, 2016

Moving to Creative Cloud Download & Install​

Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
April 24, 2016

Is the Adobe Creative Cloud option listed under Control panel > Programs and Features ????

If yes,  you may also try CC Uninstaller.

Uninstall the Adobe Creative Cloud desktop application

After the Adobe Creative Cloud option has disappeared from Programs and Features list, navigate to C:> Program Files(x86) > Adobe.

Inside Adobe folder , if present rename Adobe Creative Cloud folder to Adobe Creative Cloud-old.

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 24, 2016

open your control panel>uninstall programs>and uninstall the cc desktop app.

N
New_Light_Photography
Participating Frequently
January 11, 2017

Oh, if only it was that easy.

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 11, 2017

if you have difficulty,

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.

use the desktop app to install your cc programs/trials

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