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A
avoe
Participant
February 20, 2017
Answered

Adobe Creative Cloud Cleaner Tool Shows Error And Then Closed

  • February 20, 2017
  • 1 reply
  • 2343 views

There is no information on web I could learn and fix this error. Also the window only pops up like 0.2 sec and vanishes.

The specific information is in picture.

My main hard-wares are: i5-3570k and GTX 680. With windows 7 professional installed. For this time I just manually deleted everything in registry and local disk C. Just let you guys know.

By the way, I hope adobe can at least place a uninstaller exe, dmg or bat program with the software installed because I really spent 5 hours like a fool and not actually fixed this.

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Avoe you can find the download, and instructions for the use of the CC Cleaner Tool, at Use the Creative Cloud Cleaner Tool to solve installation problems .  Please make sure to complete the steps to uninstall the software as described in Uninstall or remove Creative Cloud apps prior to running the CC Cleaner tool.

    If you have any questions, or receive any additional errors, then please update this discussion.

    1 reply

    Atul_Saini
    Community Manager
    Atul_SainiCommunity Manager
    Community Manager
    February 20, 2017

    Hi Avoe,

    Could you please share the reason which leads you to use Cleaner tool. I would also like to know which application were you trying to uninstall and why? Thanks for sharing your OS specifications and putting in efforts to clean the traces manually. Awaiting your response.

    Thanks.

    A
    avoeAuthor
    Participant
    February 28, 2017

    The reason was because I tries to uninstall adobe softwares with creative cloud already uninstalled few years ago, as the time re-installed cloud it pops error on the app page. The web page say to just uninstall them need that cleaner tool. That's where lead me to this error.

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