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MrPottrick
MrPottrick
Participant
July 9, 2015
Answered

Adobe Creative Cloud Desktop App stuck "installing update"

  • July 9, 2015
  • 3 replies
  • 1418 views

Have been using the Adobe CC software for months now with zero issues and still am paying for my subscription.

However, since yesterday the desktop creative cloud app has been stuck at 0% while it has been "installing update..."

The computer has been left on so there would be no interruptions and it would [hopefully] finish with no errors...it is still stuck at 0%.

Any thoughts, suggestions would be welcomed!

-Jonathan

This topic has been closed for replies.
Correct answer Atul_Saini

Atul,

I can't remove my adobe CC app every other day.

There are 2-3 updates a week, and every time i need to uninstall-download-install. Do you think it's a valid way to work? I do not.

Some pepole, including me, are working (and not playing for fun) with your progrems and i can't waste all my time with the CC desktop app.

I'm sorry, this is not a solution.


We certainly understand your situation, the feedback has already been shared with concerned team.


Here is what you can try.


1. Rename OOBE folder to OOBE_old from the below mentioned location and try to install the latest version.

  • C:\Program Files (x86)\Common Files\Adobe

2.Rename Adobe Creative Cloud from : C:\Program Files (x86)\Adobe


3.  Install Creative Cloud app- https://helpx.adobe.com/creative-cloud/help/install-apps.html


Please let us know if this helps. We truly appreciate your cooperation and patience with this.


Atul_Saini

3 replies

J
Jessamyn1
Participant
July 31, 2015

Here we go again. Creative Cloud wants to update and nothing happens.

Again, not even a full month after the last time.

Again, customer service provides the same temporary band aid solution that I waste over an hour executing.

Again, I ask when will Adobe rectify this situation??!!

    R
    Regina Melo
    Inspiring
    July 31, 2015

    Hello!

    Can someone help with this issue, or not? Just send me to a page with a lot of options to choose from does not help me, I need a step by step instruction, and if I can't have it I WANT to cancel my subscription to creative cloud, as it has been more annoying than joy to deal with.

    It's horrible that we can't really contact someone to get help.

    Atul_Saini
    Community Manager
    Atul_SainiCommunity Manager
    Community Manager
    July 9, 2015

    Please refer the steps mentioned below.

    1. Remove Creative Cloud app -

    2. Install Creative Cloud app- https://helpx.adobe.com/creative-cloud/help/install-apps.html

    F
    FrancoGuy
    Participating Frequently
    July 9, 2015

    This is the solution? i have never, even once (!!!!) managed to update my CC via the CC desktop manager, and by searching google, there are so many of YOUR CUSTOMERS who got frustrated with your desktop app.

    when will you fix it?!

    F
    FrancoGuy
    Participating Frequently
    July 9, 2015

    FrancoGuy,


    Kindly try the steps mentioned in my previous post, hopefully you would be able to install latest version of Creative Cloud.


    Atul,

    I can't remove my adobe CC app every other day.

    There are 2-3 updates a week, and every time i need to uninstall-download-install. Do you think it's a valid way to work? I do not.

    Some pepole, including me, are working (and not playing for fun) with your progrems and i can't waste all my time with the CC desktop app.

    I'm sorry, this is not a solution.

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