Adobe Creative Cloud failed loading on windows 11

Community Beginner ,
Jun 15, 2022 Jun 15, 2022

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Hello everyone,

I use Windows 11 for a couple of months now but I have an issue with Adobe Creative Cloud.
When I launch it,it remains stuck and I have a blue error message saying it's taking longer than usual. It advises to restart the computer and relaunch the app (but the same happens if I do).

 

I have uninstalled the app through adobe's uninstaller, dowload a new copy, restart and install again, I have the same problem.

 

My drivers are up to date...

 

Anyone to help me, please ? I need Adobe's apps for my work and I can't have them updated because of this issue 😞

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correct answers 2 Correct answers

Adobe Community Professional , Jun 16, 2022 Jun 16, 2022
using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen in the chat field (lower right), type AGENT be patient, it can take quite a while to reach a human

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Community Beginner , Jun 23, 2022 Jun 23, 2022
Well, after being in touch with adobe support, via the Chat, I had to reinstall completely windows 11 (it was necessary to delete all my windows' apps during the reinstallation).Now the problem is solved.

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Adobe Community Professional ,
Jun 16, 2022 Jun 16, 2022

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reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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Community Beginner ,
Jun 16, 2022 Jun 16, 2022

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okay...

It's hard for me to thank you for your answer, even if it was kind, because I've tried all your solutions and now... creative cloud still doesn't launch and I can't work anymore because all my adobe apps are uninstalled and it's impossible to re-install them without creative cloud... So my situation is worst than before...

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Adobe Community Professional ,
Jun 16, 2022 Jun 16, 2022

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using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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Community Beginner ,
Jun 23, 2022 Jun 23, 2022

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Well, after being in touch with adobe support, via the Chat, I had to reinstall completely windows 11 (it was necessary to delete all my windows' apps during the reinstallation).

Now the problem is solved.

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Adobe Community Professional ,
Jun 23, 2022 Jun 23, 2022

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that had to be time-consuming, but i'm glad it worked.  what was the problem?

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Community Beginner ,
Jun 25, 2022 Jun 25, 2022

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yes, it was painful to reinstall all my apps but I had no really choice...

 

Thank you for your help and also for the precision : "using a browser that allows popups and cookie" it was helpful because I didn't  see the chat on my browser and i was wondering why ^^

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Adobe Community Professional ,
Jun 25, 2022 Jun 25, 2022

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you're welcome.  (and sometimes having an "all's well that ends well" attitude is prudent.)

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Community Beginner ,
Jun 25, 2022 Jun 25, 2022

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And I have no real explaination. I guess a problem occured during the installation of Windows 11 from Windows 10

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