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Participant
March 17, 2019
Answered

Adobe Creative cloud installation stuck

  • March 17, 2019
  • 2 replies
  • 2804 views

Im trying to download adobe creative cloud and sometimes it says there another installation but then im downloading it right now and its installing but its staying on 9% and I've been installing it for an hour or so... Can someone help?

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Correct answer Jeffrey_A_Wright

Trunkzz, I am sorry to hear that you are facing difficulties completing the installation of the Adobe Creative Cloud desktop application.  What operating system are you installing the Creative Cloud desktop app on?  What type of a Creative Cloud membership do you have?  Do you receive any specific error messages during the installation process, Trunkzz?

If you have an individual Creative Cloud membership then please implement the solutions in How to fix the "Failed to install" error when installing Adobe Creative Cloud desktop app to resolve the current error, Trunkzz.

2 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
March 18, 2019

Trunkzz, I am sorry to hear that you are facing difficulties completing the installation of the Adobe Creative Cloud desktop application.  What operating system are you installing the Creative Cloud desktop app on?  What type of a Creative Cloud membership do you have?  Do you receive any specific error messages during the installation process, Trunkzz?

If you have an individual Creative Cloud membership then please implement the solutions in How to fix the "Failed to install" error when installing Adobe Creative Cloud desktop app to resolve the current error, Trunkzz.

alisterblack
Inspiring
March 18, 2019