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Adobe Creative Cloud installer crashes when I install on setup

New Here ,
Mar 04, 2023 Mar 04, 2023

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Ever since after I updated my PC. Adobe Creative Cloud Constantly crashes and doesn't let me open, can someone help me with that please?. I tried to use the cleaner app and uninstall many times but it didn't work. If you don't fix this or patch this issues, then this company as a whole is a scam

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Creative Cloud , Installation , New user

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Community Expert ,
Mar 04, 2023 Mar 04, 2023

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first, check that your computer meets specs for whatever you're trying to install, https://helpx.adobe.com/creative-cloud/system-requirements.html

 

then if you meet specs, reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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New Here ,
Mar 04, 2023 Mar 04, 2023

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Waste of time and it didn't work, your help is useless

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Community Expert ,
Mar 04, 2023 Mar 04, 2023

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contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Mar 04, 2023 Mar 04, 2023

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Waste of time and it didn't work, your help is useless


By @ElectricMario

 

I understand you are upset, but I would suggest that when you contact Adobe support, you be a bit more polite.

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