Adobe Creative Cloud installer wont open in MacOS 10.15.5

Forum|Forum|5 years ago
July 7, 2020
1 reply
1341 views

I reinstalled MacOS and then I cant even open the installer to install Creative Cloud, the same happens when I try to intall the apps as directly from https://creativecloud.adobe.com/apps/

Adobe_CC_Installer_Crash.zip

Installation

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kglad

Community Expert

why can't you install the cc installer from here, https://creative.adobe.com/products/creative-cloud

ie, can you download the installer? is there an error message when trying to download or when trying to install or trying use after installation?

S

SindreKDNAuthor

Participant

I can download the installer, but when I try to run the installer and typed the admin password, the installer opens but crashes (or closes) the moment it opens with no error message.

kglad

Community Expert

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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