Adobe Creative Cloud is not working

[Andrea Rebeca25458225mvj5]

I recently purchase the Adobe Creative Cloud and I was using it just fine. Today it appear like I haven't pay the montlhly fee. So I can't open any program I went to my account and the bill doesn't appear but I have the bill in my email so what's going on? What should I do?

[Manan Joshi]

Hi @Andrea Rebeca25458225mvj5,

It would be best if you contacted support as only they have information about account related matters. To contact support. login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[Andrea Rebeca25458225mvj5]

Thank you for your suggestions I talked with an agent and he helped me out with the issue.

[kglad]

does your account show an active subscription?

if so, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

[Andrea Rebeca25458225mvj5]

I have an active suscription, fortunately a technical agent was able to resolve the issue.

[kglad]

good to hear!

[Shivangi_Gupta]

Hi Andrea,

We appreciate you reaching out. We checked your account details and found that you have an active subscription. Could you test the issue after signing out and signing back in to the Creative Cloud desktop application?

Let us know the outcome.

[Andrea Rebeca25458225mvj5]

Thank you, I talked with an agent and he helped me out with the issue.