Adobe Creative Cloud Is Taking Loads of Time to Get Updated | Yet Not Updated.

Report · Oct 05, 2019

Hello, I'm just having a little problem which I couldn't update my creative cloud.

The app was getting updates, but it stopped at 43%, and it didn't change after that. ( talking about 6hrs )

I restarted my computer to repeat the process of updating my cc app, but I wasn't lucky, and it stopped at 38% this time.

I was quite disappointed and tried the repair option to fix what's going on, but it didn't work after all.

I restarted my computer again, and I found out that the cc app was gone, so I downloaded it again and tried to install it, but it stopped at 36%, and yet it's not working.

So, I would like to know what I'm missing here ( definitely not patience ) and maybe find a solution here in this lovely community?! Thanks.

Report · Oct 05, 2019

Which Creative Cloud desktop app version do you have currently?

Which operating system?

BTW, I'm moving this question from forum Community Help to Get Started.

Nancy O'Shea— Product User, Community Expert & Moderator

Report · Oct 05, 2019

Hello, thanks for taking the time to reply to this kind of post.

I don't know what my creative cloud version was actually, but it was the latest version before the Oct. update.

My operating system is Windows 10 / Version 1903 / OS Build 18362.388

Report · Oct 05, 2019

Also, as I've mentioned before, I'm now installing the creative cloud app again, and it stopped at 36% for the second time.

Report · Oct 05, 2019

And if you asked how long since 36% didn't change, I'll tell you it's more than 6hrs now.

Report · Oct 06, 2019

Hi,

You should download the Adobe Log Collector tool (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html). Then...

- Run it.

- Rename the created .zxp file to .zip.

- Unzip it and then unzip the Zip file that was contained in the initial Zip archive.

- Look for the InstallerLogs folder and have a look at the log files to hopefully find some information about the error.

You can also downlad the CC Desktop Uninstaller (https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html). Before running it, logoff/login and kill any Adobe process possibly currently running. Then reinstall.

By the way, both Creative Cloud Uninstaller.exe and Creative_Cloud_Set-Up.exe delete themselves when terminating even if they failed. Ridiculous ? Yes. So, make a backup copy.