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Adobe Creative Cloud Logs me out every time I use it

New Here ,
Jun 08, 2023 Jun 08, 2023

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I log into adobe CC and it works for the day, when I turn my computer off and come back it signs me out. This is extremely annoying but fine. But then I get a prompt saying I have multiple active sessions this makes no sense because the 2 active sessions are linked to my desktop that im trying to login too. I then have to sign out of these 2 ghost sessions but then adobe locks me out of signing in. This is really upsetting I am using this for school and work and need to access these programs I pay money for. I have tried all the solutions ive found online and none of them work. Please help fix my account.

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Community Expert ,
Jun 08, 2023 Jun 08, 2023

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something (eg, av) is removing your adobe credentials.

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New Here ,
Jun 13, 2023 Jun 13, 2023

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So how do I fix that?

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Community Expert ,
Jun 13, 2023 Jun 13, 2023

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suspend your av and test a restart.

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Community Expert ,
Jun 08, 2023 Jun 08, 2023

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Did you try all the suggestions below?

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jun 13, 2023 Jun 13, 2023

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Yes

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