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A
Aaron_Yeagle
Participant
November 1, 2017
Answered

Adobe Creative Cloud, needed to resolve the problem, is missing or damaged.

  • November 1, 2017
  • 3 replies
  • 1797 views

For the past 6+ weeks, every time I start ACC I get the following error message:
Adobe Creative Cloud, needed to resolve the problem, is missing or damaged. You can try to repair to fix the issue. If the problem persists, download and install the new copy from 'http://www.adobe.com/go/adobecreativecloudapp'.

I will sleect "Repair" ... then nothign happens and the app closes.  I will sometimes try it 2 or 3 times, give up and take the next step ... downloading the cloud app. and re-installing.

I have even deleted previous versions, then reinstalled.  Nothing.

Sometimes the app will open on "Stock" but when I click "Apps" to update all the apps it crashes.

I pay a lot of money for these services and I am flummoxed why this continues to be an issue for me, my Mac (that has all updates) and these services.

Would love to get a resolution ASAP.

This topic has been closed for replies.
Correct answer kglad

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

3 replies

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
February 6, 2018

Moving to Creative Cloud Download & Install​

O
OogieM
Participating Frequently
November 1, 2017

I have the same problem every time I reboot my mac. Have done all the steps mentioned in the articles in the precious answer. Also called Adobe. Spent over an hour waiting to get help, got support, had to delete everything and reinstall everything with their help. That worked for the next restart but not after that, back to the same behavior.

Were you ever able to get a real fix?

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 1, 2017

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

if that fails, follow solutions 2 and 3 here:

https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

[moved from Creative Suites to Adobe Creative Cloud]

O
OogieM
Participating Frequently
November 1, 2017

Doesn't work for me, still fails on every reboot of machine.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 1, 2017

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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