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J
jackc90393376
Participant
June 3, 2016
Question

Adobe creative cloud running in background, but will not open

  • June 3, 2016
  • 2 replies
  • 1133 views

Recently moved to Windows 10, and creative cloud isn't working as a result I believe.

All I need CC for is typekit whilst in Indesign.

Thanks, Jack Cole

This topic has been closed for replies.

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 6, 2016

did you reinstall?

if so, and that failed, do you mean your cc desktop app won't open or you can't can't open indesign?

and what do you see when you try to open the problematic program

    Govardhan.V
    Govardhan.V
    Participating Frequently
    June 6, 2016

    Did you upgraded OS from like Windows 8/8.1 to Windows 10  or was it a fresh complete Windows 10 installation?

      J
      jackc90393376Author
      Participant
      June 6, 2016

      I installed from Windows seems fine. I needed to use CC within it though to gain access to the typekit.

      Thank you both very much for your help


      And the CC desktop app won't open, Indesign

      Govardhan.V
      Govardhan.V
      Participating Frequently
      June 7, 2016

      It is better perform clean Re-Installation of Adobe Creative Cloud app.

      Follow below steps:

      Uninstall Adobe Creative Cloud .

      Creative Cloud Help | Uninstall the Creative Cloud desktop app

      Disable Firewall Temporarily.

      Step 1 :

      Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

      Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

      Step 2:

      Navigate to C:\Program Files (x86)\Adobe.

      Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

      Unable to delete??? rename it to Adobe Creative Cloud-old.

      Step 3 :

      Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

      Type in below command and hit 'Enter' key.

      appdata

      Then navigate to Local>Adobe.

      Open Adobe folder and delete folders named AAMUpdater and OOBE.

      Step 4 :

      Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.

      Then download and install Adobe Creative Cloud application and check.

      https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

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