Adobe creative cloud software trials despite full account

[LoBe]

adobe creative cloud is saying i need to buy programs to use them even though i have a school supplied full account thats not supposed to expire till 2019. when i open the apps after they install it says validating software license then closes, opens and repeats the process. anyone know whats going on? i need to use premiere for an assignment and this really doesn't help me

[Tanusree · Accepted solution]

Hi,

Sorry for the delay in response!

You may refer Stop Adobe Creative Cloud from opening in trial mode after purchase

Creative Cloud Subscription stuck in Trial mode

Creative Cloud App reverted to Trial Mode

Let us know if this helps!

Regards,

Tanusree Haldar

[Gobstar]

No. I tried everything.. for the last month... wasting my money at this point

[Abambo]

Contact customer care: Contact Customer Care

[Gobstar]

I did, no response. Had to use another software in the meantime..

[shawn_starc]

Try these troubleshoot steps to resolve the trial error in your system

Mac

1) Close all adobe related processes in activity monitor (Creative cloud, Core sync, CC library, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)

2) Navigate to following locations and assign the current user full permissions to adobe folders. To navigate click go from menu bar at then click goto.. type /Library/application support/   and click go.

3) To assign the permission right click on adobe folder and click Get info.. A property window will open. Then click on lock symbol to enable editing. Then click + sign to add your username. Then change read only to read and write. Then click gear symbol at the bottom and click apply to enclosed items and click ok.. Proceed to next step then.

3) Navigate to following location /Library/application support/adobe and Delete Slstore and slcache .

4) Navigate to ~/Library/application support /adobe/oobe and delete opm.db

5) Download the adobe cleaner tool ( Use the Creative Cloud Cleaner Tool to solve installation problems )to fix the host file issue or you can Navigate to /etc ( click on go option from menu bar> go to folder and type /etc) and open hosts file. Check if it has adobe entries .If no its fine, if yes replace the hosts file with a new hosts file with no adobe entries

6) Launch cc app and it should work fine

Windows

1) Close all adobe related processes in task manager (Core sync, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)

2) Navigate to following locations and assign the current user full permissions to adobe folders.  (Right click on adobe folder select properties then click security tab , click edit and select current user you are signed in with , select full control , click apply and then ok)

    C://program data (enable view hidden files to see this folder)

    C://program files 86x/common files

    C://program files 86x/

    C://program files/common files

    C: //program files/

3) rename SLstore to Slstore.old at following location c://program data/Adobe/

4) Rename SLcache to Slcache.old at following location C:\Program Files (x86)\Common Files\Adobe

4) Navigate to c://users/username/appdata/local/adobe/oobe  and rename Opm.db to opm.old

5) Download the adobe cleaner tool ( Use the Creative Cloud Cleaner Tool to solve installation problems )to fix the host file issue or you can

Navigate to c://windows/system32/drivers/etc/   and open hosts file using notepad. IF you see any Adobe entry there  then delete it. If there is no Adobe entry leave the hosts file as it is.

6) Launch cc app and sign in.