Adobe Creative Cloud Update Stopped At 90%

Question

i encounter an anomaly when my creative cloud desktop app is installing its most recent update.

when the app installs the update, the installer will stop at 90% and will not continue. (i had left it for 12hrs once)

i have completed a creative cloud cleaner.exe multiple times . I have uninstalled all adobe programs multiple times. i have done a hardrive clean-up.

I have reinstalled creative cloud multiple times. I still encounter this anomaly when it updates.

Any information or help would be greatly appreciated.

kglad · Answer

restart your computer (don't skip this)

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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