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Participant
October 28, 2017
解決済み

Adobe Creative Cloud will not open

  • October 28, 2017
  • 返信数 2.
  • 976 ビュー

Adobe Creative Cloud

Will not open. I just get the Repair window.

Adobe Lightroom Classic

Will not open I just get a Crash Report.

Adobe Photoshop 2018

Will open but if I try to open a file I get a Crash Report.

Adobe Muse

Working Okay.

I have tried uninstalling and reinstalling this makes no difference.

I have updated my video driver to the latest version this makes no difference.

Any suggestions will be welcome.

このトピックへの返信は締め切られました。
解決に役立った回答 kglad

if you have checked that your os is compatible, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

返信数 2

CanonMike作成者
Participant
October 28, 2017

I've followed your instructions and I still get the "Repair Window" when I tried to run creative cloud.

Do you have any further suggestions.

kglad
Community Expert
kgladCommunity Expert解決!
Community Expert
October 28, 2017

if you have checked that your os is compatible, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

kglad
Community Expert
Community Expert
October 28, 2017

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials