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For over a year now, I have tried persistently to update creative cloud so that I can download software and trials from adobe however every time the update reaches 5% and then stops and I can't receive any software. Below is the message I receive every time:
If anybody could help me to resolve this I would be so grateful!
using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html
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confirm that you can connect to the secure adobe servers.
for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
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I have followed every step on the list and creative cloud still does not update or connect, so I am unsure of what I can do next
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were you able to confirm you can connect? or did testing show you cannot connect?
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it showed that i could connect
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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html
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