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Adobe Creative Cloud will not update Error Code 207

Guest
Oct 14, 2017 Oct 14, 2017

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For over a year now, I have tried persistently to update creative cloud so that I can download software and trials from adobe however every time the update reaches 5% and then stops and I can't receive any software. Below is the message I receive every time:

Screenshot.png

If anybody could help me to resolve this I would be so grateful!

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Creative Cloud

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correct answers 1 Correct answer

Community Expert , Oct 14, 2017 Oct 14, 2017

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Community Expert ,
Oct 14, 2017 Oct 14, 2017

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confirm that you can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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Guest
Oct 14, 2017 Oct 14, 2017

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I have followed every step on the list and creative cloud still does not update or connect, so I am unsure of what I can do next

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Community Expert ,
Oct 14, 2017 Oct 14, 2017

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were you able to confirm you can connect?  or did testing show you cannot connect?

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Guest
Oct 14, 2017 Oct 14, 2017

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it showed that i could connect

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Community Expert ,
Oct 14, 2017 Oct 14, 2017

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using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Adobe Employee ,
Oct 24, 2017 Oct 24, 2017

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