Adobe Creative Cloud won't let me sign in

Community Beginner ,
Apr 13, 2018 Apr 13, 2018

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I know the password is correct because I signed in on my web browser but when I use the app to open PS it says "you have been signed out, unable to authenticate blah blah blah"

I know you probably have to reinstall it but when I try doing this it says I have to unistall my adobe programs first, and to do this I need to sign in!!!! I literally can't access anything.

Please help. I'm paying money to not even be able to use this bs

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correct answers 1 Correct answer

Adobe Community Professional , Apr 13, 2018 Apr 13, 2018

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Adobe Community Professional ,
Apr 13, 2018 Apr 13, 2018

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Explorer ,
Nov 15, 2018 Nov 15, 2018

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This just shouldn't happen, Adobe.  Update CC and lose access?  It doesn't make sense.  And, it doesn't make sense to have to jump through all of those hoops to get back in.  I went to my laptop and logged in there.  That was the only way to make CC accessible to logging in on my desktop.  Ridiculous.

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New Here ,
Feb 10, 2020 Feb 10, 2020

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It says I'm unauthorized to look at the forums. I've been having the same problem and need it to be fixed.

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New Here ,
Apr 10, 2020 Apr 10, 2020

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Same exact issue. It started in February. Paying money and they cant fix the issue 

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LEGEND ,
Apr 10, 2020 Apr 10, 2020

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What is your actual message (the original post was a bit full of blahblah stuff to know exactly what they meant)?

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New Here ,
Mar 09, 2022 Mar 09, 2022

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I have the same problem!

 

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