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Sipheren07
Sipheren07
Participant
June 11, 2018
Frage

Adobe Creative Cloud Wont Install

  • June 11, 2018
  • 4 Antworten
  • 427 Ansichten

Hi,

So I am running a Mac Pro 2,1 with El Capitan installed, I downloaded the Creative Cloud app to install and it never goes past 43%. I have tried removing everything, restarting, clearing all the Adobe files etc.

I also tried the Photoshop installer and it does the same thing.

Is there some sort of issue with these older Mac's and CC?

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4 Antworten

qwkimg
qwkimg
Participant
July 26, 2018

It seems the newest version of creative cloud fixed whatever issue was holding me up -

My mac pro 2.1 on 10.11.6 just installed and updated!

Kanikas
Kanikas
Legend
July 12, 2018

Moving to Creative Cloud Download & Install​

marinsdad
marinsdad
Participant
June 17, 2018

I have the exact same issue running el cap on my 2,1 Mac Pro. I followed all the instructions I could find to fix but without success, I raised a ticket with adobe and I’m waiting for their 3rd level support to come back to me .  I will let you know if they help

    qwkimg
    qwkimg
    Participant
    June 28, 2018

    I have the same issues, I have reason to believe it's due to 32-bit and 64-bit kernel differences.

    Any word from the 3rd level support?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 11, 2018

    1) Log out of CC

    2) Close all CC applications eg Photoshop, Illustrator etc.

    3) Reopen CC

    4) Begin Download again

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