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fashiongirl
Known Participant
December 4, 2017
Answered

Adobe Creative Suite 3 Design Premium Activation Problem

  • December 4, 2017
  • 1 reply
  • 8109 views

Dear Adobe Friends.

I own the license to Adobe Creative Suite 3 Design Premium for many years and have recently recieved a pop up "Temporary Activation Expired" You must re-activate to use this product.

Can someone please advise how I can fix this problem in the simplest way possible and why this is happening?

Thank you, much appreciated. I work on Windows 10 and have recently installed CS3 a few months ago and the product was working fine until I recently had this interruption from Adobe that I need to re-activate product in order use this product.

Looking forward to your reply. Thank you!

This topic has been closed for replies.
Correct answer John Waller

Adobe has retired their CS3 activation servers. You must now uninstall your existing CS3 which requires activation.

You then obtain a new non-activation version of CS3 and a new non-activation serial number from Adobe by following this procedure:

Activation or connection error when starting CS3 or Acrobat 8

To reiterate, your existing serial number will no longer work. You must use the new non-activation serial number which you obtain from Adobe.

1 reply

John Waller
Community Expert
John WallerCommunity ExpertCorrect answer
Community Expert
December 4, 2017

Adobe has retired their CS3 activation servers. You must now uninstall your existing CS3 which requires activation.

You then obtain a new non-activation version of CS3 and a new non-activation serial number from Adobe by following this procedure:

Activation or connection error when starting CS3 or Acrobat 8

To reiterate, your existing serial number will no longer work. You must use the new non-activation serial number which you obtain from Adobe.

F
fashiongirlAuthor
Known Participant
December 4, 2017

Dear John,

Thank you so very much for replying. Another few questions please.

A) Do I need to first uninstall the Old CS3 Adobe Suite before requesting a new serial #? If so is there a trick to uninstall successfully and thoroughly?

B) Will my new Windows 10 HP Computer accept the new serial # and new download without any errors/problems?

Thank you.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
December 6, 2017

Good morning Jeff, hope all is well.

In continuation this is regarding the Adobepdf.dll file.

I've managed to copy the Adobepdf.dll-64 to my desktop from the data1.cab file as per instructions via the link you sent me.

So it states to manually extract the file "adobepdf.dll-64 from the data1.cab file BEFORE installing Acrobat but I have ALREADY installed the entire CS3 Suite which included Acrobat 8 Pro so what do I do now? Then it states to "Run the installer setup.exe and when the prompt appears to choose browse and select the file I copied to my desk top. So when I clicked on the Setup.exe file it seems to me that it would probably install the entire suite all over again so I cancelled out of it before moving forward.

Question: So does this mean I have to reinstall the entire Suite all over again, meaning I have to first uninstall the entire CS3 program and then reinstall or does the installation just override the previous installation? I'm very confused. If I have to uninstall and reinstall the entire suite this is just too daunting/nerve-wracking for me because I don't want anything to go wrong. Can I just install the Adobepdf.dll-64 portion separately and if so how would that be done?......... Oh and by the way if the adobePDF.dll is already in the data1.cab file why do I have to install it at all? Is it because of the error message that came up regarding "missing adobePDF.dll file" that came up during the initial installation? Sorry for the million questions. Just trying to get a handle on this.

Please let me know. I'm not going to do anything until I hear back from you. Thank you Jeff very much!


Good morning Eva.  Yes, I believe you will need to rerun the installation of Acrobat 8 to install the necessary Adobepdf.dll.  You should then be able to browse to the file, when it is detected as missing, during the installation process.  You can choose to uninstall on Acrobat 8 and then reinstall.  You do not need to remove the entire installation of Creative Suite 3.

If you continue running into errors, please do start a new discussion in the Installing, Updating, & Subscribing to Acrobat forum Eva.  I have seen other individual's post on this topic, and they have quickly received a resolution to their concerns.

Please also be aware that there may be some compatibility issues with running CS3 on Windows 10.  Acrobat 8, in particular, may not function as expected.  You will likely be able to open and edit PDFs, but I am unsure if you can create new PDFs unless you use a later version of Acrobat Eva.  For a link to the Installing, Updating, & Subscribing to Acrobat please see post #16 of this discussion.  This forum community will also be familiar with any reduced functionality of Acrobat 8 on Windows 10.

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