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Adobe creative suite 5.5 master collection install problem.

jamesscotland73
Community Beginner ,
Dec 03, 2011 Dec 03, 2011

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Can anyone suggest a solution to problems Im having installing creative suite 5.5.

I keep getting the following errors after install, is it a faulty disc or something as get these install errors on both my home and work pc.

My cd rom is my d: drive, it appears that it cant find install files

Exit Code: 6

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 4 error(s), 8 warning(s)

----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------

WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)

----------- Payload: {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 -----------

WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging    0X1.BE5583P-1018rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f80493091e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Master Collection CS5.5\Adobe Pixel Bender Toolkit 2.6.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\Pixel Bender Toolkit.exe(Seq 89)

----------- Payload: {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} Adobe Flash Player 10 ActiveX 10.0.0.0 -----------

ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\James\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi

ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\James\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi

----------- Payload: {47CE893F-A0FF-4094-AA16-5209AEA7C7E0} Firefox Plugin CS5.1 6.1.0.0 -----------

WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeContribute6.1-FFPlugin\OEM(Seq 32)

----------- Payload: {208DE3D5-541C-41B0-8595-7A608A6E4306} IE Plugin CS5.1 6.1.0.0 -----------

WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeContribute6.1-IEPlugin\OEM(Seq 26)

----------- Payload: {4A4F91EA-5951-4C5C-B911-027D802817EB} Office Plugin CS5.1 6.1.0.0 -----------

WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeContribute6.1-OfficePlugin\OEM(Seq 34)

----------- Payload: {DD309051-FACF-4A5E-87F1-C57154BB3DE8} Adobe Contribute CS5.1 6.1.0.0 -----------

WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeContribute6.1-mul\OEM(Seq 8283)

----------- Payload: {8DADF070-FE60-4899-8EF0-4242E7702F7D} Adobe Fireworks CS5.1 11.1.0.0 -----------

WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeFireworks11.1.0All\OEM(Seq 1215)

----------- Payload: {1C9D6B02-8B92-4E40-8B22-37D8C95430F0} Adobe Fireworks CS5.1_AdobeFireworks11.1.0en_USLanguagePack 11.1.0.0 -----------

WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeFireworks11.1.0en_USLanguagePack\OEM(Seq 74)

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Adobe Flash Player 10 ActiveX: Install failed

-------------------------------------------------------------------------------------

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correct answers 1 Correct answer

jamesscotland73
Community Beginner , Dec 06, 2011 Dec 06, 2011

Hi There,

I ended up downloading the suite from the adobe web site and it installed no problem at all.

Must have been a faulty disc.

James

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Gautham_K
Dec 03, 2011 Dec 03, 2011

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The below mentioned link contains troubleshooting steps which can resolve this error:

http://kb2.adobe.com/cps/843/cpsid_84332.html

Please try the same and do post here if you have further issues.

Thanks

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jamesscotland73
Community Beginner ,
Dec 03, 2011 Dec 03, 2011

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In Response To Gautham_K

I decided to completely reformat my pc and install the creative suite from scratch:

I get the same thing again, see below. Is this a faulty installation cd rom or something, im starting to get really annoyed now.

I think the exact same thing is happening on my work pc.

Exit Code: 6


-------------------------------------- Summary --------------------------------------


- 0 fatal error(s), 4 error(s), 8 warning(s)

----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------


WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)


----------- Payload: {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 -----------


WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging    0X1.8EA645P-1022rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f80493091e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Master Collection CS5.5\Adobe Pixel Bender Toolkit 2.6.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\Pixel Bender Toolkit.exe(Seq 89)


----------- Payload: {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} Adobe Flash Player 10 ActiveX 10.0.0.0 -----------


ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\JAMES\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi


ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\JAMES\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi


----------- Payload: {47CE893F-A0FF-4094-AA16-5209AEA7C7E0} Firefox Plugin CS5.1 6.1.0.0 -----------


WARNING: DF012: File/Folder does not exist at F:\Adobe CS5_5\payloads\AdobeContribute6.1-FFPlugin\OEM(Seq 32)


----------- Payload: {208DE3D5-541C-41B0-8595-7A608A6E4306} IE Plugin CS5.1 6.1.0.0 -----------


WARNING: DF012: File/Folder does not exist at F:\Adobe CS5_5\payloads\AdobeContribute6.1-IEPlugin\OEM(Seq 26)


----------- Payload: {4A4F91EA-5951-4C5C-B911-027D802817EB} Office Plugin CS5.1 6.1.0.0 -----------


WARNING: DF012: File/Folder does not exist at F:\Adobe CS5_5\payloads\AdobeContribute6.1-OfficePlugin\OEM(Seq 34)


----------- Payload: {DD309051-FACF-4A5E-87F1-C57154BB3DE8} Adobe Contribute CS5.1 6.1.0.0 -----------


WARNING: DF012: File/Folder does not exist at F:\Adobe CS5_5\payloads\AdobeContribute6.1-mul\OEM(Seq 8283)


----------- Payload: {8DADF070-FE60-4899-8EF0-4242E7702F7D} Adobe Fireworks CS5.1 11.1.0.0 -----------


WARNING: DF012: File/Folder does not exist at F:\Adobe CS5_5\payloads\AdobeFireworks11.1.0All\OEM(Seq 1215)


----------- Payload: {1C9D6B02-8B92-4E40-8B22-37D8C95430F0} Adobe Fireworks CS5.1_AdobeFireworks11.1.0en_USLanguagePack 11.1.0.0 -----------


WARNING: DF012: File/Folder does not exist at F:\Adobe CS5_5\payloads\AdobeFireworks11.1.0en_USLanguagePack\OEM(Seq 74)

ERROR: DW050: The following payload errors were found during install:


ERROR: DW050:  - Adobe Flash Player 10 ActiveX: Install failed


-------------------------------------------------------------------------------------

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Mylenium
LEGEND ,
Dec 04, 2011 Dec 04, 2011

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In Response To jamesscotland73

http://forums.adobe.com/thread/932409?tstart=0

Mylenium

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Jeff A Wright Adobe Employee
Adobe Employee ,
Dec 05, 2011 Dec 05, 2011

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In Response To jamesscotland73

Jamesscotland73 have you tried opening the applications to see if they have issues?  As previous mentioned the DW050 error usually has to do with a newer version of Flash player already being installed.

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jamesscotland73
Community Beginner ,
Dec 06, 2011 Dec 06, 2011

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In Response To Jeff A Wright

Hi There,

I ended up downloading the suite from the adobe web site and it installed no problem at all.

Must have been a faulty disc.

James

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Jeff A Wright Adobe Employee
Adobe Employee ,
Dec 06, 2011 Dec 06, 2011

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In Response To jamesscotland73

Great to hear James!

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Werkly
New Here ,
Dec 04, 2011 Dec 04, 2011

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You may ignore these errors and try launching the products you were installing. CS5.5 installer correctly skips installing its older Flash Player components etc. However, it incorrectly reports errors at the end of the installion process.


SEE> http://http://kb2.adobe.com/cps/902/cpsid_90243.html


Also try direct download and install as suggested by jamesscotland73.

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