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thomasc95277117
thomasc95277117
Known Participant
August 10, 2021
Question

Adobe cs5.5 Acrobat pro disappeared

  • August 10, 2021
  • 2 replies
  • 980 views

My registered version of CS5.5 Acrobat Pro is no longer on my system.  I had to download the reader to do a work around but it's not the same.  I logged in and went to reinstall but it's not highlighted for a download.  Can you help me?
Tom

 

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    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    August 10, 2021

    Installed programs don't suddenly disappear unless your computer is broken.

     

    Disconnect from external / remote drives & devices.

    Ensure you're using a computer user profile with administrative permissions.

    Open your file manager (Mac Finder or Windows File Explorer). 

    Search your primary hard drive for Acrobat.

     

    Nancy O'Shea— Product User & Community Expert
    thomasc95277117
    thomasc95277117Author
    Known Participant
    August 10, 2021

    Nancy thank you for the reply.  My Mac is working fine though.  My other programs are working fine though.  I have no other issues.  I'm trying to re-install Adobe Acrobat Pro ( I purchased the CS5.5 Suite).

     

    I dont' know where to find the download.  I do have the serial number.

     

    Any help woud be appreciated.

     

    Thank you,

     

    Tom

    thomasc95277117
    thomasc95277117Author
    Known Participant
    August 11, 2021

    >downloads that Adobe gave me no longer work

     

    Go up and read my message from yesterday


    Hey John,

     

    Thanks for helping me.  I couldn't just download the Acrobat Pro X but have downloaded the CS5.5 Premium whch is what I own.  If I open up the DMG, will if effect my other, already installed progams, ie., Photoshop, Illustrator,etc?

     

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    August 10, 2021

    I have no idea how something can disappear, but you need to do a new install and enter your serial number when asked

     

    Of course, if your UN-named computer is a Mac you won't be able to install on a new(er) operating system

     

    Direct Download Links https://prodesigntools.com/tag/ddl MAY help
    -you MUST do what it says in Note: Very Important Instructions
    -https://prodesigntools.com/adobe-cc-2015-direct-download-links.html#download-instructions
    -the prodesign links go directly to Adobe's file server, so this process will
    --only work until Adobe completely removes the old version(s) from the server
    .
    IF/When you do have a download, be sure to copy it to AT LEAST one external device
    -since Adobe does sometimes remove old versions from the server
    -a usb flash drive or external hard drive, or write to a DVD
    -plus a text file containing your serial number if you have CS6/CS5

     

    Also: this is not Adobe support, beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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