Adobe CS5 Trial Setup failure on Mac. Help!

[crbrown1993]

Ok so I've been trying to download the trial for Adobe CS5 Photoshop and have run into some problems on my Mac. Here's where I am in the download process. I went to the site and clicked the download now button for the trial. I open the adobedownloadassistant.dmg on my desktop and double click the install adobe download assistant. I watch the bar on the adobe download assistant install go to completion and then it closes out. Now, from what I understand, at this point the download assistant should pop up and I'm supposed to sign in with my ID but the problem is that this window never pops up.

I noticed one time that it said that a version of adobe AIR could not be found and suggested updating. I went to the Adobe site then and downloaded the latest version of Adobe AIR. When I try to install it I get an error message saying that the Adobe AIR installer application requires a version of Adobe AIR which cannot be found. This is also the same error message I got with the CS5 installer assistant.

Here's a picture of the error message I get when trying to open the adobe AIR installer. Seems like a catch-22 to me.

I'm running Mac OS X Lion on a 15" 2.2 ghz quad core intel core i5

Somebody help please!

[Preran]

You could find the solution to your problem in this doc: http://kb2.adobe.com/cps/851/cpsid_85187.html

If a customer support person is available when you are reading this doc, a chat window opens using which you can talk to our customer support person to resolve your problem.

[crbrown1993]

Ok so I have uninstalled Adobe air using the unistaller as instructed in that document you gave me, but now I'm still stuck unable to re-install Adobe AIR getting the same error message

[Preran]

Do any of the following based on your preference:

• If you want to continue to troubleshoot yourself, see this doc:http://kb2.adobe.com/cps/403/kb403150.html#main_probs-windows
• Open this page. (http://www.adobe.com/aboutadobe/contact.html). If a customer support person is available, a chat window opens using which you can resolve your problem. You could also call up customer support directly.
• Wait for other moderators on this forum to get back to you.

Thanks,

Preran

[Guest]

First of all, thanks for posting, because if you hadn't mentioned the AIR errors, I'd still be scratching my head, trying to figure out how to solve this problem. I'm running OS 10.7.2

Here's how I made the Adobe Download Assistant Installer work:

1. Uninstall Air

2. Go to "Energy Saver Preferences" and turn off Graphics Switching (first box in the window).

3. Go to adobe's AIR installer page and download Air. Installing should work now.

4. Run the download assistant installer again.

If that doesn't work, I also downloaded Java Runtime (no longer preintalled on Macs) and updated Flash Player.