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Adobe Design Standard CS6 - problem with access

New Here ,
Apr 23, 2022 Apr 23, 2022

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Hello,
I bought an Adobe CS 6 DS license in 2014 and I cannot install the package on my new computer.

I installed the app (I received a download link from support), but I get a notification that I should register the product and I can't because that serial number is already registered to a different email address (and it's not my adress!!). I will lose access to the app in a few days.

On the old computer the applications works fine from 2014. My seller is an authorized Adobe reseller.

Is anyone able to help me? Support can't do anything.

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Activation

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LEGEND ,
Apr 23, 2022 Apr 23, 2022

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Registering does not make the product work. Activation does. But you will need Adobe's help if it is to install a third time. Please show a screen shot the EXACT messages you get (removing personal info).

 

Also be sure the new machine has NO Creative Cloud apps, including Acrobat DC, and NEVER DID.

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New Here ,
Apr 23, 2022 Apr 23, 2022

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I have Polish version.I activeted the app on old computer and on new one my e-mail adress is not correct.
Translate:
You need log in using Adobe ID and registred the product. (When I entered the serial number, it appeared that the product was already registered)

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LEGEND ,
Apr 23, 2022 Apr 23, 2022

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I have not seen a message like this, but it does look as if some a restive Cloud app was installed to this computer. This takes over the licensing of CS6. 

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New Here ,
Apr 23, 2022 Apr 23, 2022

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This is a new system, Adobe has never been here. I also can't desactive Adobe on old computer becouse the Adobe Id is incorrect. I used Adobe for many years without reinstalling, and now I can't do anything.
If the old computer breaks down I will lose all the software I paid a lot of money for. The support told me that my serial number is registered to a different email and they can't help me.

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New Here ,
Apr 23, 2022 Apr 23, 2022

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I wanted to try to do something else to regain access and just now I updated the Adobe CS6 applications on my new computer and after entering my serial number I got a notification that my serial number has been invalidated. This product cannot be licensed.

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Community Expert ,
Apr 23, 2022 Apr 23, 2022

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