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C
connorscreenname
Participant
December 23, 2011
Answered

Adobe Download Assistant stuck at "Sign in with your Adobe ID to continue".

  • December 23, 2011
  • 3 replies
  • 2221 views

I'm trying to download Photoshop and I've downloaded Adobe Download Assistant and signed in, and it still says "Sign in with your Adobe ID to continue".  The assistant does count be as signed in though, since it says my name on the top bar (where it says "Welcome, (name)").  I've tried downloading other programs from it, tried restarting the program, and tried restarting my computer and I keep getting the same error.  Help?

This topic has been closed for replies.
Correct answer Prince_Ralis

Hi!

I had the same problem, and I made sure I had enough space on the disk.

However, what seemed to help, was to change the location to another disk.

It might have helped to change to another folder or to start the download assistant as an administrator, I didn't get to try that, but atleast it worked for me when I changed the location, and I encourage others with the same problem to try the same or any of the other methods mentioned above.

Hope this helps

3 replies

P
Prince_RalisCorrect answer
Participant
May 31, 2012

Hi!

I had the same problem, and I made sure I had enough space on the disk.

However, what seemed to help, was to change the location to another disk.

It might have helped to change to another folder or to start the download assistant as an administrator, I didn't get to try that, but atleast it worked for me when I changed the location, and I encourage others with the same problem to try the same or any of the other methods mentioned above.

Hope this helps

A
Anonymous
February 16, 2012

happening 2 me 2

Gautham_K
Gautham_K
Participating Frequently
February 17, 2012

Hi psn paras220,

Which product are you trying to download on what operating system?

Once you initiate the download, the Adobe Download Assistant will ask you to sign in before Download begins. Did you receive the prompt?

Thanks

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
December 23, 2011

Are you trying to download a trial of Photoshop or a purchased version of the product?  You will find an alternate download link under your account at Adobe.com if it is a purchased product.

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