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M
Mr Mio
Participant
January 29, 2012
Question

Adobe Download Assistant stuck on "Extracting"

  • January 29, 2012
  • 1 reply
  • 12926 views

Yesterday I tried to download the Creative Suite Master Collection trial for school, I have a key gen license from my school to enter once the trial product is downloaded. Im using a mac book pro Lion 10.7.2. It took a few hours to download and then it said "Extracting....this may take a while", I let it be all night and it still has done nothing. it wont let me pause or restart the download. i have tried shutting down my computer and quiting out of everything. But everytime the download assistant opens it pops up with an error 105 and says the download is already in the queue. I dont know how to delete it from the queue or get it to restart. Any help or suggestions is much appreciated.

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    1 reply

    Preran
    Community Manager
    PreranCommunity Manager
    Community Manager
    January 30, 2012

    Check solutions for Error 101 and Error 105 on this document: http://kb2.adobe.com/cps/898/cpsid_89867.html#main_Solution 4

    S
    ShyShy4222Shy
    Participant
    August 28, 2012

    Same here and no way to resume or stop option is not available.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    August 28, 2012

    The solution provided by Preran in message #1 should allow you to cancel the download.  If you continue to experience difficulties then you can initiate a direct download by following the steps listed at http://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html.

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