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Rosemary Royle
Participant
November 26, 2019
Question

Adobe error 190 when installing Photoshop on a brand new Windows 10 installation 10.0.10240

  • November 26, 2019
  • 1 reply
  • 2566 views

Exit Code: 190
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 1 error(s), 0 warnings(s)

FATAL: Sanity check for installation failed. Current OS version 10.0.10240 doesn't satisfy OS requirements.
FATAL: Error occurred in install product workflow with error code 190 error message
ERROR: In GetDateInRequiredFormat. Fail to convert date in required format. Hence returning the same date - 25/11/2019

This topic has been closed for replies.

1 reply

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
November 26, 2019

You have installed the first version of Windows 10. It's build 1507. The actual version is Windows 10 Build 1909.

Your Windows installation doesn't match the system requirements of PhotoShop. Please install the latest Windows 10 version. Then you can also install Photoshop.

 

BTW: For your windows version are no more security patches available for a long time. So you have a big security risk if you connect this PC with the internet.  

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
    R
    Rosemary RoyleAuthor
    Participant
    November 27, 2019
    All fixed now - it was because Windows Updates were not working with
    error message


    0x80240fff

    Sorted by updating WIndows from the on-line Microsoft WIndows Update page.

    Cheers.
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