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natalias79706750
natalias79706750
Participant
June 28, 2017
Answered

Adobe illustrator 15.1.0 from 2011 download issues and OS Sierra

  • June 28, 2017
  • 1 reply
  • 1498 views

I just updated to OS Sierra and have had Illustrator begin crashing on me. I read somewhere that if you uninstall and reinstall illustrator then it will work fine. When I logged into my Adobe account, I can see my purchase of Illustrator from 2011 but there is no download link anymore. I have been trying to find a link and nothing has worked so far. Anyone else have this issue? Where can I find my link that will work with my serial number? Or, am I screwed and have to purchase a new product?

Thank you!

P.S. I am using a MacBook air from 2011 and running Adobe Illustrator 15.1.0 from CS5 (at least that is what my start up page says). My OS is Sierra.

This topic has been closed for replies.
Correct answer kglad

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number.  ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).

and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file.  that won't work even though photoshop is included in that suite.  you must use the suite's installation file (and you can choose to only install one program from the suite).

here's official info about that error,  http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 28, 2017

Downloadable installation files available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

natalias79706750
natalias79706750Author
Participant
June 28, 2017

I have done that. I meet the requirements and have gotten as far as the serial number. When I enter my serial number, it says that it is invalid. I have 3 licenses and have only used two. I have a third left to use. Also, the other two licenses that I have uses are no longer being used on those laptops. Is there a way I can retrieve those and have all three available again?

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
June 28, 2017

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number.  ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).

and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file.  that won't work even though photoshop is included in that suite.  you must use the suite's installation file (and you can choose to only install one program from the suite).

here's official info about that error,  http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

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