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Participant
June 23, 2014
Answered

ADOBE ILLUSTRATOR cannot be downloaded

  • June 23, 2014
  • 1 reply
  • 289 views

I am not able to download illustrator from my account again. I bought the software in the mid of year 2013. Because our company is changing to install illustrator into another computer and deleting the illustrator on the current computer we are using, we need  to download the software again from the account. But we failed. Is there anyone helping this?  Thank you very much.

    This topic has been closed for replies.
    Correct answer Rave

    You can download Illustrator CS6 from :http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

    and use the purchased serial number to activate the software.

    Regards,

    Rave

    1 reply

    Rave
    Participating Frequently
    June 23, 2014

    Hi hopewang,

    What version of Illustrator are you trying to download and on which OS?

    What is the error message you are getting?

    You can download Illustrator CC from : https://creative.adobe.com/products/download/illustrator

    Regards,

    Rave

    hopewangAuthor
    Participant
    June 24, 2014

    Rave,

    Thank you so much for the reply. the version of illustrator is CS6 on WIN 7 OS. the message I got is "IT IS TOO LATE TO DOWNLOAD THIS FILE. YOU WERE ALLOWED TO DOWNLOAD WITHIN 30 DAYS."

    Rave
    RaveCorrect answer
    Participating Frequently
    June 24, 2014

    You can download Illustrator CS6 from :http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

    and use the purchased serial number to activate the software.

    Regards,

    Rave