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californiacharlie
Participating Frequently
May 14, 2019
Answered

Adobe Illustrator CS6

  • May 14, 2019
  • 4 replies
  • 3620 views

Hey guys,

So I ended my subscription to the CC version of Illustrator, but whenever I try to open the CS6 version I get the adobe application manager telling me I need to renew my subscription in order to use illustrator. I didn't click on CC. I clicked on CS6. Anyone know why it's doing this and how I can use my older version of Illustrator without having to renew my subscription?

Thanks!

    Correct answer Bani Verma

    Hi Bani,

    I checked if CS6 was registered on my account and it is indeed registered. How do I download the fresh set up? I checked out the link you provided but it seems only products ordered over the internet can be downloaded from that platform.

    Thanks!


    Californiacharlie, I am so sorry for the confusion, yes if you purchased the product online only then you'll get the download link in your account.

    You will have to get your CS6 DVD to install the product.

    I would suggest not going ahead with the uninstallation until you have your DVD to install it again.

    4 replies

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    californiacharlieAuthor
    Participating Frequently
    May 15, 2019

    Hey guys,

    So I uninstalled CC illustrator and tried to uninstall the CC but was met with the following response.

    "Couldn't uninstall Creative Cloud for desktop. You still have Creative Cloud applications installed on your computer that require it."

    Any ideas how to address this problem? Thanks again!

    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    May 15, 2019

    Hi Californiacharlie,

    To completely uninstall Adobe Creative Cloud desktop app please follow the steps given in the following thread: Creative cloud failing for a year now - only options are quit or repair. Both fail.

    Since you don't wish to reinstall the app please skip the last step.

    Let us know if this helps.

    C
    californiacharlieAuthor
    Participating Frequently
    May 16, 2019

    Hi Bani Verma,

    I successfully uninstalled the Creative Cloud desktop app, but when I try to open the Adobe Illustrator CS6 application it continues to redirect me towards the CC PDApp telling me I need to renew my subscription. Any idea how to proceed? Thank you for your time.

    Best,

    Andrew

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    May 14, 2019

    Discussion moved to Downloading, Installing, Setting Up​

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    May 14, 2019

    You have a perpetual license for CS6?

    Before uninstalling please make sure it's listed in your Creative Cloud account and if not, resolve any registration issues with Customer support, because otherwise you won't be able to download CS6 to install it again after deinstalling.

    Find your serial number: Find your serial number

    Contact Customer Care: Contact Customer Care

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    californiacharlieAuthor
    Participating Frequently
    May 15, 2019

    If by perpetual you mean outright ownership, then yes. I bought the CS6 master suite in 2013 before the monthly billing process was designed. Thank you for your advice!

    F
    Community Expert
    Francesco Della PerutaCommunity Expert
    Community Expert
    May 14, 2019

    Please try to uninstall all about the CC version using this tool:

    Use the Creative Cloud Cleaner Tool to solve installation problems

    Then, if needed, reinstall Illustrator CS6 (if supported by your OS)

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