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Question

Adobe illustrator setup

Forum|Forum|6 years ago
August 8, 2019
3 replies
507 views

I just bought adobe illustrator and I downloaded the setup but when I click on the setup it won't open, even if I run as administrator, the creative cloud will also not open. I'm not sure if this is an adobe problem or if its just my computer. but everything else on my computer opens fine.

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Community Expert

Community Expert

I assume your computer meets the new minimum requirements for Creative Cloud desktop app and Illustrator?

Nancy O'Shea— Product User & Community Expert

Participating Frequently

Right click on Creative Cloud setup file and select properties and check whether Unblock option is located, If yes click on same and try to install.

A

Anonymous

Hi

I assume you have the Creative Cloud app installed, if so try using this tool to uninstall it and then reinstall

Uninstall the Adobe Creative Cloud desktop application

Also what operating system do you have