Adobe Illustrator won't download on my Mac.

[tur1]

Hello, I purchased Adobe Illustrator for Mac on Sun. March 1. For the past two days I have tried downloading it many times. It will load to somewhere around 10% then stop. It says remaining time is around 160 minutes. I have let it run, but I still won't load. It freezes around 10%. I have High Sierra OS and plenty of space on my computer. I even turned off my firewall. I have tried Safari and Firefox both. If anyone can help, it would be appreciated. I need this program to do work. Thanks for your time.

[Just Shoot Me]

Where did you purchase Illustrator? Directly from Adobe?

All Adobe programs are only available as a subscription. Did you buy a subscription?

[tur1]

Hello, I purchase AI directlly from Adobe. I have two Mac computers in my home. I tried on the 2nd computer and it downloaded very easilly within 5 mintues. I think I might have a memory problem with my 1st computer. I might need more memory, but thanks for all of your help and answers. I will persure the memory issue and see if this helps.

[Peru Bob]

See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?pa...

[tur1]

Thanks for the help. I was able to download on another Mac in my home. No problems, easy. I think I have a lack of memory on my first computer. I will look into this and see. Thanks for everyone's advice and help. I appreicate it.

[Nancy OShea]

1. Confirm that your computer meets or exceeds the minimum system requirements to run the latest version of Creative Cloud desktop app and Illustrator + all other apps & services you intend to use.

https://helpx.adobe.com/creative-cloud/system-requirements.html

2. Downloading & installing is a 3 step process.  Some apps, particularly anti-virus, can conflict with that process. See links below. 

-- Creative Cloud Installation Hangs.

https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html

-- Troubleshoot installation with log files

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html

[tur1]

Hello, Thanks for your time and help. I have another Mac in my home and tried to download Illustrator. It downloaded within 5 minutes with no problems at all. I think I have a lack of memory in my first computer so I will try that avenue. I appreicate your time and answers and quick responses. Thanks again.

[RuskinF]

Have you checked the internet connection by downloading a different file over the internet?

Did you try a download manager to download the file instead of downloading it using a browser?

Browsers are ineffective for downloading large files over the internet.

So try using a download manager.

[Just Shoot Me]

The OP is not using a Browser to download Adobe software. He is doing it through the CC DTA. So no download manager would help.

[scarlettlolye]

actually me too ,i have seem problem that when i downloading it always cancelled about 56%...... btw i always used to before to old system ,

[kglad]

@scarlettlolye 

restart your computer, and reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[Shivangi_Gupta]

Hi @scarlettolye,

Are still experiencing any issues while downloading or installing your Adobe applications? Let us know. We're are here to help.

^SG