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S
swagnerEE
Participant
February 21, 2014
Question

Adobe Indesign CS6 Install Error

  • February 21, 2014
  • 1 reply
  • 462 views

Hi,

I installed the CS6 bundle, but had errors with Fireworks (don't really use this) and InDesign (which I need). Installing on a Windows 7 64 bit system with network/system administrator credentials, I got:

----------- Payload: Adobe InDesign CS6 Application Base Files 8.0.0.0 {CFB770D7-8D43-1014-922B-CC2715FADE3F} -----------

ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{CFB770D7-8D43-1014-922B-CC2715FADE3F}\_5817_403bb20ef2d96428c732f7f9777f8786" to "C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\(PNG Import Filter Resources)\idrc_PMST\103.idrc" Error 32 The process cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 5771)

I'm wondering if the problem is with Adobe, Windows or the security permissions/settings, etc?!

Any help is appreciated!

Thanks!

Steve W.

This topic has been closed for replies.

1 reply

Kartikay_Sharma
Community Manager
Kartikay_SharmaCommunity Manager
Community Manager
February 21, 2014

Hi Steve.W,

Thanks for reaching out to us .


As per the logs it looks like that certain processes are running the background which is causing the installation to fail . Lets do two things here,

1) Restart the machine and try again.

2) Check if you have admin priveldges on the machine.

Please do let us know if this works for you or not.

Cheers,

Kartikay Sharma

S
swagnerEEAuthor
Participant
February 21, 2014

Kartikay, Thanks for the quick reply.

Yes, I've tried that approach several times, with no success.I do have local administrative rights. Also our network adminstrator logged in with his credentials and he had the same problem. Any other thoughts?

-SW

S
swagnerEEAuthor
Participant
February 21, 2014

I have no applications running, and here are the processes, in case anything jumps out.

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