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Adobe India GST number

New Here ,
Sep 25, 2017 Sep 25, 2017

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The subscription charges levied by Adobe also include 18% India GST, without providing Adobe India GST number for the subscriber to take Input Credit. How do we register our GSTIN with Adobe? Adobe should mention respective subscribers GSTIN on monthly invoice. Awaiting response.

Rajinder Arora

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correct answers 1 Correct answer

Community Expert , Sep 25, 2017 Sep 25, 2017

You may check with Adobe support  once:

Contact Customer Care

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Community Expert ,
Sep 25, 2017 Sep 25, 2017

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You may check with Adobe support  once:

Contact Customer Care

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New Here ,
Sep 25, 2017 Sep 25, 2017

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Thanks... have written to them. Hope they reply soon, as this is a government tax issue and needs to be settled soon.

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Community Expert ,
Sep 25, 2017 Sep 25, 2017

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ok, If you wish , you can also contact Adobe Support via Live Chat :

Select the options -> Account Settings -> Payment, Invoice , Order -> Then click on " Show me my contact options "

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Community Beginner ,
Apr 09, 2019 Apr 09, 2019

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Did the Adobe guys respond?

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Adobe Employee ,
Apr 10, 2019 Apr 10, 2019

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Hi Dhaivat,

I have sent you a personal message, please check.

Thanks

Rajashree

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Community Beginner ,
Apr 10, 2019 Apr 10, 2019

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Well, we are all facing the same issue, can you post your response publically? Or PM us

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Community Beginner ,
Apr 10, 2019 Apr 10, 2019

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Sure, I will, once they solve the issue.

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Community Expert ,
Apr 11, 2019 Apr 11, 2019

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Dhaivat Chhaya,

Please keep in mind that private messages are private messages for some reason...

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Apr 11, 2019 Apr 11, 2019

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Which message are you referring to?

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Community Expert ,
Apr 11, 2019 Apr 11, 2019

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2 hours ago

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Apr 11, 2019 Apr 11, 2019

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Got it. Sorry about that.

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Community Expert ,
Apr 11, 2019 Apr 11, 2019

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No problem. That does not mean that you can't post a summary of all non-confidential info you got. I hope in all cases that your problem gets solved with the help of friendly Rajashree Bhattacharya.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Sep 26, 2017 Sep 26, 2017

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Hi there,

Business customers who have a valid GST number, must contact Adobe customer care and provide the GST number for refunds.

^Ani

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Community Beginner ,
Nov 10, 2017 Nov 10, 2017

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as far as i know. you should contact the adobe customer care about gst number. they are so helpful.

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New Here ,
Dec 11, 2017 Dec 11, 2017

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Contacting customer care is of no use. They just send an invoice with their GST number listed as "9917IRL29003OSG" which you cannot validate on the GST site.

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Adobe Employee ,
Dec 12, 2017 Dec 12, 2017

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Hi Ratika Sinha ,

Apologies for the poor experience.

We have submitted your request with Digital River and is worked upon on priority.

Support will reach out to you with corrected invoice.

^Ani

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New Here ,
Jan 10, 2018 Jan 10, 2018

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I have an invoice with our company GSTIN and Digital River International GSTID. The invoice was made in Nov 2017, and the Credit is still not available on the GST portal as on date. The Support executive says, GST will be paid by the seller.

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Community Beginner ,
Jan 19, 2018 Jan 19, 2018

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Whats their GST no? My invoice doesnt even mention the GSTID.

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Community Beginner ,
Jan 19, 2018 Jan 19, 2018

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No it does, it says the Digital River Ireland GSTID is 9917IRL29003OSG, which is bogus.

So Adobe is collecting GST against a fraudulent GST No???

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New Here ,
Feb 11, 2018 Feb 11, 2018

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I doubt if they have any intention of resolving this. It certainly doesn't take this much time to get registered for GST.

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New Here ,
May 23, 2018 May 23, 2018

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DearAdobe,

It is illegal In India to collect GST and not deposit it to the govt. Adobe had been collecting GST but not depositing it! We arenot able to get a GST set off because of this.

GST number listed on theinvoice is as "9917IRL29003OSG" which you cannot validate on the India GST site. This GST number is that of Ireland and is not applicable in India.

Please refund GST cllected from us immediately or deposit the GST collected from us to the govt. of India and share details with us.

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Adobe Employee ,
May 24, 2018 May 24, 2018

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Hi there,

Please contact Contact Customer Care  for any issues regarding GST query. The number shared on the invoice is correct.

^Ani

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New Here ,
Sep 25, 2018 Sep 25, 2018

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I have validated the GST no on the GST website and its Legit for 'Digital River Ireland Limited'

GST Digital River.png

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New Here ,
May 24, 2018 May 24, 2018

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The GST number mentioned in Adobe's invoice is NTT0400IRLSR003 which when validated at https://services.gst.gov.in/services/searchtp ​gives the number as invalid.

The GST number provided by Adobe Support is 9917IRL29003OSG. When this number is validated at https://services.gst.gov.in/services/searchtp ​ then Tax Filing Status shows as "Not Filed".

If the GST return is not filed then we can not claim/setoff GST.

Kindly advice.

NTT0400IRLSR003

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