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houssemn98093423
Participant
August 1, 2016
Answered

Adobe Installer failed to initialize due to a missing file.

  • August 1, 2016
  • 3 replies
  • 14643 views

Hello , Adobe forums moderators and members.

I want to install Adobe Photoshop CC 2015 v16 , but when i launched the Install.app file , i got the error message below :

4hYedzX.png

Obviously , the Adobe Support Advisor is discontinued.

I searched the Adobe forums for solutions (Using the CC Cleaner tool ...) but the problem was not resolved.

I'm using macOS Sierra Public Beta 2 , which compatible with CC (I searched in internet about the compatibility).

The same problem is happening when i try to install the last version of Adobe Application Manager, which i downloaded yesterday from Adobe website.

I did also check the installer log file under /Users/mydirectory/Library/Logs/PDApp.log and 2 errors lines are there for every installer launched instance :

08/01/16 08:55:55:841 | [ERROR] |  | ASU | PIM | PIM |  |  | 21948 | File '/private/var/folders/bh/8dhwr2s92gnbqsy1ypfdt8480000gn/T/AppTranslocation/C5AAEDF4-2E49-4FBE-AF9A-BFAC6872B2BF/d/packages/core/PDApp.pimx' is missing. Can't estimate the size for this package

08/01/16 08:55:55:841 | [FATAL] |  | ASU | Setup | Setup |  |  | 21948 | Error installing Packages.

It will be so nice from you guys to give me a working solution Thanks in advance.

Greetings.

    This topic has been closed for replies.
    Correct answer houssemn98093423

    Hello again ,

    I found the solution : I went to the folder where the file is missing (mentioned in the log file) , to find that this directory is not getting created. And since /private/var/... is a system folder , i thought that the root privileges are needed to create directories there.

    Therefore , i opened the DMG file containing Photoshop CC , right-clicked the Install.app file , Show Package contents.

    then i went to Contents/Mac OS.

    Now , i opened the terminal , then i typed : sudo , the a space , and then i did a drag/drop for the file in "Mac OS" folder to the terminal window and pressed Enter.

    The installer proceeded the initializing succesfully

    I think that will work for everyone having this issue , and didn't find a solution.

    Have a good day , all.

    3 replies

    A
    acro9mac
    Participant
    October 12, 2016

    Go to the installer app, right click to show package contents. Go to CONTENTS->MACOS->INSTALL.  RUN THE INSTALLER FROM HERE.

    I installed Adobe Photoshop CS6 this way.

      M
      missartist
      Known Participant
      August 28, 2023

      I cannot get to the package contents, when I click on the cs6 dmg file, it opens a woindow to click on the install, but I get the error message.

      M
      missartist
      Known Participant
      August 28, 2023

      @missartist 

       

      what computer os is on the computer that you're trying to install cs6 on?


      Ok, I mamaged to find it, I am on a mac mini 2018, with Ventura, and I am trying to install via Paralells desktop 18., with a guest OS macOS sierra.

       

      I amanged to install the apps, but now, they cannot connect to Adobe's servers to register and activate them.

       

      thanks for your help so far.

      wanw81658159
      wanw81658159
      Participant
      October 4, 2016

      could you explain a bit more details please, about what should I type after opening th terminal?

      H
      houssemn98093423AuthorCorrect answer
      Participant
      August 1, 2016

      Hello again ,

      I found the solution : I went to the folder where the file is missing (mentioned in the log file) , to find that this directory is not getting created. And since /private/var/... is a system folder , i thought that the root privileges are needed to create directories there.

      Therefore , i opened the DMG file containing Photoshop CC , right-clicked the Install.app file , Show Package contents.

      then i went to Contents/Mac OS.

      Now , i opened the terminal , then i typed : sudo , the a space , and then i did a drag/drop for the file in "Mac OS" folder to the terminal window and pressed Enter.

      The installer proceeded the initializing succesfully

      I think that will work for everyone having this issue , and didn't find a solution.

      Have a good day , all.

        F
        felippot86661894
        Participant
        August 1, 2016

        houssemn98093423 Hey dude! Is Photoshop CC working fine on Sierra? What about Illustrator CC? Did you try it? I tried both with the first developer beta and it was a terrible experience...

        Thank you!!

          H
          houssemn98093423Author
          Participant
          August 2, 2016

          Good morning/evening,

          Didn't try Illustrator CC.

          But concerning Photoshop CC , it works with no crashes but it's a little laggy , so i'm still using CS6 since it's so stable on my Mac (Maybe because i have an old mac , Mid-2012)

          Note that the two versions crash when you click "Save" in the "Save for the Web" window. Developers said that the issue was fixed in the last macOS Sierra beta , so it will be fixed in the next Public Beta 3 , which must be seeded today or tomorrow.

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