Skip to main content
W
WhirledTraveler
Participant
July 13, 2020
Answered

Adobe Installer has stopped working

  • July 13, 2020
  • 1 reply
  • 3046 views

Hello all. Hope I can get some help, Im stumped. I get this when I try to install Photoshop or Creative Cloud. Fresh install of Windows 7 Pro 64bit. No changes to hardware or software. Previous install worked fine. No other software installed at this time, just Win 7 and all updates. UAC is off, Admin account, no Anti-virus or Anti-malware installed. No Adobe software installed. I get the error 2 seconds after clicking the icon to install.

 

I dont need links to download the software.

I dont need to uninstall any Adobe software, there is none.

I've checked drive for errors, checked file integrity, redownloaded apps, even tried installing in safe mode. No go. Thanks for any help

 

 
 
 
This topic has been closed for replies.
Correct answer WhirledTraveler

Udonthganidave, the screenshot you posted would not be possible without the Creative Cloud desktop app.  Several logs are created as part of the download, installation, and activation process.

 

For your next steps please download and run the CC Log Collector Tool from http://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html.  Once you have uploaded your log files then please begin a chat session at https://helpx.adobe.com/contact.html so that direct assistance can be provided to attempt to resolve the error.


Thanks for all the help. Nothing worked. I updated to Windows 10 Pro and all is well again. Thanks.

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
July 13, 2020

Someone else may know more, but it MAY be that win7 is no longer supported

Minimum System requirements for Cloud Programs... scroll down and check each program
-http://helpx.adobe.com/creative-cloud/system-requirements.html

    W
    WhirledTravelerAuthor
    Participant
    July 14, 2020

    Thanks. Win 7 is supported.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    July 14, 2020

    Udonthganidave, please check the install log to determine why the installation is failing. Information on how to locate the fatal errors can be found at  https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html.

     

    As John mentioned, most of our applications now require 64-bit versions of Windows 10.  We did make one minor update to the Windows 7 version of the Creative Cloud desktop app.  Major updates though have been implemented to the Windows 10 version of the Creative Cloud desktop app.  For more information on the great features available with your membership see https://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices