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Adobe keeps asking to choose a plan buy I already have a subscription

New Here ,
Feb 13, 2025 Feb 13, 2025

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I ve been subscribe to adobe creative cloud for more than 3 years

But suddenly y got a payment error and everytime I open an adobe aplication it ask to choose a plan. I already solved the payment issue (weird because ive been using the same credit card all these years) but the problem still persist, every time y open an aplication a pop up window comes up to choose a subscription plan

 

help please, it is realy annoying. I work with these sofwares on a daily basis

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Community Expert ,
Feb 13, 2025 Feb 13, 2025

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start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

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Adobe Employee ,
Feb 13, 2025 Feb 13, 2025

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Nicolas, I am very sorry, but we have moved away from Digital River as a provider of our payment information. By purchasing a plan, now available directly through Adobe, you will be able to manage and update your plan directly on our website instead of using a third-party provider.

 

For more information see https://adobe.ly/4gJVboO. ^JW

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New Here ,
Feb 13, 2025 Feb 13, 2025

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Hello guys, I'm experiencing the same situation.

Already purchased a new plan via Adobe Store, but any app asks me to buy again.

Tried to logoff/login, restarted computer, etc. Nothing works.

How can I cancel definitivelly my Digital River subscription? I've being using Digital River since 2014.

Thanks

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Community Expert ,
Feb 13, 2025 Feb 13, 2025

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for digital river:

 

https://gc.digitalriver.com/sstore?Action=DisplayHomePage&SiteID=findmyor&Locale=en_US

 

for an adobe subscription, that's not recognized:

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

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New Here ,
Feb 13, 2025 Feb 13, 2025

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Thank you for your help!

I was able to access a Digital River page that shows the most recent purchase, but I can't cancel my subscription.

I've tried several things, and followed most of the links here, but nothing works 😫

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Community Expert ,
Feb 13, 2025 Feb 13, 2025

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i think you have to cancel via digital river.

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New Here ,
Feb 15, 2025 Feb 15, 2025

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Hello kglad, thanks for your help, but I’ve tried multiple times in different ways, and it’s simply impossible to find where to cancel on Digital River. Adobe is REALLY falling short when it comes to subscription management.

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New Here ,
Feb 15, 2025 Feb 15, 2025

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Besides that, I’ve already purchased a new plan through Adobe’s website, but the apps installed on my computer – and even the Creative Cloud app – don’t recognize the purchase and keep asking me to buy it again. 😫

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Community Expert ,
Feb 15, 2025 Feb 15, 2025

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Community Expert ,
Feb 15, 2025 Feb 15, 2025

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and again, for your adobe subscription that isn't recognized locally:

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

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