Adobe keeps on logging me out...

Forum|Forum|8 years ago
June 4, 2017
3 replies
14824 views

I've looked around the forums and it seems no one has a solution for this.

It is more than an annoyance but a real problem delaying my editing work:

My account keeps being "thrown out" and I need to log in time and again.

Please help!

This topic has been closed for replies.

Correct answer Govardhan.V

Windows 10.

Is the LAN settings set to detect settings Automatically? And all other check boxes are unchecked?

Automatically detect settings

M

michaelm17591477

Inspiring

Adobe, when will you fix this. This is getting very tiresome to continue to log in every time I open one of the Adobe apps. I added the Adobe Account Access mobile but that is almost as bad as entering the username and password every time.

FIX THIS!

C

Chief Long

Participant

I am having the same issue. Plus, I have to restart my computer to log back in, as it will tell me that I have two computers signed in a then show me the same machine twice. I de-select both computers and viola! It tells me I cannot confirm my credentials. I restart my system, and I can then log in for a while. Then I go away, come back, and get logged out. So, I have to restart again to log back in.

kglad

Community Expert

@Chief Long

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*

if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.