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Adobe Licensing Helper crashing my Windows 10 machine when opening Premiere Pro or After Effects.

Explorer ,
Nov 12, 2022 Nov 12, 2022

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Almost every time I open either Premier Pro or After Effects, I get a Windows bluescreen. I've not seen a bluescreen in over 2 decades. 

My event viewer shows this error, and it's becoming constant. 

It keeps crashing, and even though I have saving every 5 minutes, I lose it all. I'm logged into Adobe just fine. What is causing this?

 

Faulting application name: adobe_licensing_helper.exe, version: 1.0.0.78, time stamp: 0x62f1ef02
Faulting module name: adobe_licensing_helper.exe, version: 1.0.0.78, time stamp: 0x62f1ef02
Exception code: 0xc0000005
Fault offset: 0x0019195c
Faulting process id: 0x1628
Faulting application start time: 0x01d8f6bc4ed4a883
Faulting application path: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\LCC\adobe_licensing_helper.exe
Faulting module path: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\LCC\adobe_licensing_helper.exe
Report Id: 6ee6fe76-6861-4cd9-aa10-e2c3cdcee74b
Faulting package full name:
Faulting package-relative application ID:

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Activation , Creative Cloud

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Community Expert ,
Nov 12, 2022 Nov 12, 2022

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you have some corrupted files.

 



uninstall premiere pro and after effects including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall premiere pro and after effects

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New Here ,
Nov 14, 2022 Nov 14, 2022

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quote

you have some corrupted files.

 



uninstall premiere pro and after effects including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html/MyHTSpace.com

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall premiere pro and after effects


By @kglad

very interesting, good job and thanks for sharing such a good blog.

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