Adobe Lightroom Installer

New Here ,
May 10, 2021 May 10, 2021

Copy link to clipboard

Copied

Hello, I recently download the Adobe Lightroom installer that comes with the Creative Cloud Apps for my free trial. When I open the .dmg file it shows the image I attached. When I double click on the installer it doesn't do anything. Could this be because I just upgraded to Big Sur? I appreciate any help you may provide. Lightroom.png

TOPICS
CC FAQ , Creative Cloud , Installation , New user

Views

601

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 10, 2021 May 10, 2021

Copy link to clipboard

Copied

Holt, have you tried option clicking and opening the package? If that fails, then please start over using a different web browser and follow the steps listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html to begin the installation process.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 10, 2021 May 10, 2021

Copy link to clipboard

Copied

Hello,

 

Thank you for the help but that solution did not work either. I guess I will just cancel the subscription and be done with it. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 10, 2021 May 10, 2021

Copy link to clipboard

Copied

LATEST

I am sorry to hear that, Hoyt. If you would like direct assistance with the process, please don't hesitate to begin a secure chat session at https://helpx.adobe.com/contact.html.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines