Adobe Lightroom Installer

Forum|Forum|4 years ago
May 10, 2021
1 reply
821 views

Hello, I recently download the Adobe Lightroom installer that comes with the Creative Cloud Apps for my free trial. When I open the .dmg file it shows the image I attached. When I double click on the installer it doesn't do anything. Could this be because I just upgraded to Big Sur? I appreciate any help you may provide.

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Jeffrey_A_Wright

Community Manager

Holt, have you tried option clicking and opening the package? If that fails, then please start over using a different web browser and follow the steps listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html to begin the installation process.

H

Holt1587Author

Participant

Hello,

Thank you for the help but that solution did not work either. I guess I will just cancel the subscription and be done with it.

Jeffrey_A_Wright

Community Manager

I am sorry to hear that, Hoyt. If you would like direct assistance with the process, please don't hesitate to begin a secure chat session at https://helpx.adobe.com/contact.html.

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