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Adobe Lightroom Installer

Holt1587
New Here ,
May 10, 2021 May 10, 2021

Hello, I recently download the Adobe Lightroom installer that comes with the Creative Cloud Apps for my free trial. When I open the .dmg file it shows the image I attached. When I double click on the installer it doesn't do anything. Could this be because I just upgraded to Big Sur? I appreciate any help you may provide. Lightroom.png

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CC FAQ , Creative Cloud , Installation , New user
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replies 3 Replies 3
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Jeffrey_A_Wright Adobe Employee
Adobe Employee ,
May 10, 2021 May 10, 2021

Holt, have you tried option clicking and opening the package? If that fails, then please start over using a different web browser and follow the steps listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html to begin the installation process.

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Holt1587
New Here ,
May 10, 2021 May 10, 2021
In Response To Jeffrey_A_Wright

Hello,

 

Thank you for the help but that solution did not work either. I guess I will just cancel the subscription and be done with it. 

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Jeffrey_A_Wright Adobe Employee
Adobe Employee ,
May 10, 2021 May 10, 2021
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In Response To Holt1587

I am sorry to hear that, Hoyt. If you would like direct assistance with the process, please don't hesitate to begin a secure chat session at https://helpx.adobe.com/contact.html.

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